robbo1979 Posted April 29, 2021 Share Posted April 29, 2021 Hi all. Im having trouble setting up. It won't complete the setup stages, keeps hanging and dropping wifi. I've followed all the tips online, I've done a factory image reset, then installed the latest firmware image tried many different usb power adapters, also using a 2.4amp power supply, so it's not a low power issue. Tried setting up without WiFi and a direct network connection but still issues. It wil not complete setup stages, it ask for magement ssid etc, and i input al of this but then hangs. Tried resetting many times Link to comment Share on other sites More sharing options...
chrizree Posted April 29, 2021 Share Posted April 29, 2021 Exactly what part of the setup are you having problems with and does the Mk7 "hang" during any specific setup steps? Since you mention management SSID you at least seem to get to the Networking Setup part, but do you get any further or is it where it all hangs? General Setup Networking Setup Filters Setup Look and Feel Terms of Service & License Agreement (Setup Complete) Link to comment Share on other sites More sharing options...
robbo1979 Posted April 29, 2021 Author Share Posted April 29, 2021 I install the firmware, then it load to the setup page, i enter all the info and most of the time it errors setup failed. i keep restarting and trying again and i did get it to accept. then once rebooted i can see the management ssid i created, but when i connect to that i cannot see the pineapple login screen Link to comment Share on other sites More sharing options...
chrizree Posted April 29, 2021 Share Posted April 29, 2021 And you are using the http://172.16.42.1:1471 URL? I.e. http only (not https) and using port 1471 Link to comment Share on other sites More sharing options...
robbo1979 Posted April 29, 2021 Author Share Posted April 29, 2021 yes. seems like a common problem Link to comment Share on other sites More sharing options...
robbo1979 Posted April 29, 2021 Author Share Posted April 29, 2021 must add ive tired the setup linked to wifi on my pc, and also on my mobile. same issue Link to comment Share on other sites More sharing options...
marckiuy Posted April 29, 2021 Share Posted April 29, 2021 3 hours ago, robbo1979 said: must add ive tired the setup linked to wifi on my pc, and also on my mobile. same issue Hi, Have you tried plugging this into your computer via USB and completing the setup that way without connecting via WiFi? Not sure if you've tried this or not so apologies if you have Link to comment Share on other sites More sharing options...
robbo1979 Posted April 29, 2021 Author Share Posted April 29, 2021 Yes have tried that also. just seems the thing is a brick! the one time i did get the setup t complete, when i rebooted i could see my 2 ssid's but it would not connect to them Link to comment Share on other sites More sharing options...
marckiuy Posted April 29, 2021 Share Posted April 29, 2021 When you had it set up and working, did you change to active in the PineAP section? I had a bit of an issue when sometimes i set this to active i couldn't connect to the SSID's but plugging USB cable in it worked perfectly. Link to comment Share on other sites More sharing options...
chrizree Posted April 29, 2021 Share Posted April 29, 2021 Activating (or de-activating) PineAP shouldn't affect the management SSID/AP Link to comment Share on other sites More sharing options...
marckiuy Posted April 29, 2021 Share Posted April 29, 2021 1 hour ago, chrizree said: Activating (or de-activating) PineAP shouldn't affect the management SSID/AP On mine it does, if i connect through wifi then putting PineAP in passive mode its absolutely fine, when i set it into active mode, it doesnt connect through wifi anymore. It doesn't really bother me though because i use a wired connection with it most of the time and never have an issue with it that way. To be fair though, since i've used the 5Ghz wifi adapter, it hadn't done it so its maybe something in one of my config files where its trying to use same radio when i switch it to active. Link to comment Share on other sites More sharing options...
Dambrath Posted February 2, 2022 Share Posted February 2, 2022 I go through the whole setup process as well, doing it via wifi. Everything seems fine, then it tells me to wait while it redirects, then up shows "Setup failed. Please try again." Then it places the blue button below it that shows Begin Setup on it. I have done this via phone and via PC using this wifi network. I am currently on the custom Wifi connection network that I defined and it works well, but always assumes that I need to setup. Anyone else have any idea what causes this? (again note: firmware updated and all other steps of the setup go fine prior to the fail message) Link to comment Share on other sites More sharing options...
dark_pyrro Posted February 2, 2022 Share Posted February 2, 2022 Is it possible to access the Mark VII using ssh in the state your are now? It was a while since I did the setup now (and I usually don't have any issues with it) so I don't remember. I've heard/read about similar problems, but the message was "Config failed. Please try again" in that case. Not sure if that was correctly cited though. Anyway, the user opened the case of the Pineapple and connected to it using serial (hardware) and discovered that the file "setup_required" was present in /etc/pineapple. After removing that file and rebooting the Pineapple, the problem was solved. Not sure if it's valid in your particular case, but it could be worth checking. It's easier though to try to do the operation using ssh, so I would try that first rather than go for hardware serial (which requires a serial adapter and will most likely void warranty). Link to comment Share on other sites More sharing options...
Dambrath Posted February 4, 2022 Share Posted February 4, 2022 OK found the solution. Its a workaround. SSH into the pineapple using the root password you setup (it actually saved it). Once there: rm /etc/pineapple/setup_required That removes the zero size flag that tell it that it must continue setup. Once I did that, it stopped trying to configure setup - and all of the items I had already put in were saved and working fine. Hope this helps someone. Link to comment Share on other sites More sharing options...
dark_pyrro Posted February 4, 2022 Share Posted February 4, 2022 Which was exactly what I wrote in my previous post.... Link to comment Share on other sites More sharing options...
Dambrath Posted February 8, 2022 Share Posted February 8, 2022 Yep thanks. I did not see your response before posting mine. Appreciate the help. Link to comment Share on other sites More sharing options...
Deez Nuts Posted February 22, 2022 Share Posted February 22, 2022 It is ridiculous that Hak5 ships this pineapple from China without a working operating system. Upon receipt of the Pineapple Brick 7, the customer is tasked with an immediate "upgrade" of the firmware. It is NOT an UPGRADE. It is an initial install of the firmware. Why can't this company get it together and install a working operating system on this product? Link to comment Share on other sites More sharing options...
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