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Password, Factory and Firmware Reset and Recovery


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I just got my Mark VII and it great...until I mistyped and save my misplaced password and can't get back in. I've been trying to do a factory reset and it hasn't worked. Tried to do a firmware recovery and I don't know if I'm doing it right. Can somebody please help me? I really love your products, and they work, but I don't want to lose trust. 

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