pvtcompyle Posted November 9, 2020 Posted November 9, 2020 After updating c2 to v3.0, I noticed the setup widget disappeared when setting up my signal owl. With out this, I can't download device.config to get it connected with c2. This has not been fixed with the recent 3.01 update. Has anyone else experienced this issue?
Aaron Outhier Posted November 10, 2020 Posted November 10, 2020 Hello, I was just coming here to report this problem. I'm glad I'm not the only one having this trouble. For me, If I click on my Signal Owl, the tab does appear at the top of the screen. However, I am unable to activate it. If I try to click on the tab, it does appear to open momentarily, but then it automatically switches back to the "Home" tab. In other words, it doesn't "stay" on the Signal Owl tab. I'm using 3.0.1 version of C2.
aethernaut Posted November 10, 2020 Posted November 10, 2020 It seems that Hak5 don't sell the Signal Owl any more so maybe they have just quietly withdrawn support for it? Don't know if that is actually the case as there has been no response in the Signal Owl section of the forum.
Aaron Outhier Posted November 10, 2020 Posted November 10, 2020 Yes, I saw another post by you elsewhere saying that. Sad, but then my Owl never could really do much. Lack of free space, and lack of installed software made it difficult to do much with it.
aethernaut Posted November 10, 2020 Posted November 10, 2020 3 minutes ago, Aaron Outhier said: Lack of free space, and lack of installed software made it difficult to do much with it. That probably explains it. However I still think it would have been better if some explanation was provided. Although could actually admitting that a product was not suitable for the purpose for which it was sold leave Hak5 liable for refunds under US consumer law?
Aaron Outhier Posted November 10, 2020 Posted November 10, 2020 No idea. It’s 4 AM in my native California. I’ve been awake since 3. I think I’m going to attempt another 2-3 hours. Good night everyone.
Foxtrot Posted November 10, 2020 Posted November 10, 2020 Hi, The missing setup button for Owl devices is not intentional, and we haven't removed support from the Cloud C2 for it. We'll look into the issue and release an update if necessary. Thanks
Foxtrot Posted November 10, 2020 Posted November 10, 2020 Hi, To provide a quick update, this issue has been resolved and will be released with an upcoming update. Thanks for the bug report 🙂
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