JulienB Posted September 23, 2020 Share Posted September 23, 2020 I just received my new MKVII, but unfortunately can't configure it... Whatever I try, I'm stuck on the "Verify you device" page were we need to select setup mode (LAN or WIFI). I can press the button quickly, slowly, longly, nothing happens. I had flashed it using the factory firmware 3 or 4 times, tried on Wifi, on LAN, direct USB-C, with USB convertors, on 2 computers and mobile... no luck, I'm always stuck on that page. I contacted the support today but haven't received an answer yet. Any idea of things I missed or that I could try? Link to comment Share on other sites More sharing options...
JulienB Posted September 23, 2020 Author Share Posted September 23, 2020 More info: it takes 29+ minutes before I can ping the ethernet interface (172.16.42.1) after powering the device. This sounds like way too much - correct? Link to comment Share on other sites More sharing options...
Irukandji Posted September 24, 2020 Share Posted September 24, 2020 I don't know whats going on with the pineapple? And ideas @Darren Kitchen But I don't don't have one yet. I have very expensive things coming very soon. Link to comment Share on other sites More sharing options...
Just_a_User Posted September 24, 2020 Share Posted September 24, 2020 19 hours ago, JulienB said: I just received my new MKVII, but unfortunately can't configure it... Whatever I try, I'm stuck on the "Verify you device" page were we need to select setup mode (LAN or WIFI). I can press the button quickly, slowly, longly, nothing happens. I had flashed it using the factory firmware 3 or 4 times, tried on Wifi, on LAN, direct USB-C, with USB convertors, on 2 computers and mobile... no luck, I'm always stuck on that page. I contacted the support today but haven't received an answer yet. Any idea of things I missed or that I could try? When you flashed it 3 or 4 times, did you flash it from firmware recovery mode? and did you flash the mk7_recovery_1.0.1.bin file or a upgrade file? Link to comment Share on other sites More sharing options...
JulienB Posted September 24, 2020 Author Share Posted September 24, 2020 16 minutes ago, Just_a_User said: When you flashed it 3 or 4 times, did you flash it from firmware recovery mode? and did you flash the mk7_recovery_1.0.1.bin file or a upgrade file? I only used the recovery mode with: mk7_recovery_1.0.1.bin Link to comment Share on other sites More sharing options...
Just_a_User Posted September 24, 2020 Share Posted September 24, 2020 So you can press and hold button while powering up to get into firmware recovery? so button must be working ok. But when using the button to select wifi up or down to config you get nowhere? The slow bootup is strange though sounds like power maybe. Link to comment Share on other sites More sharing options...
JulienB Posted September 24, 2020 Author Share Posted September 24, 2020 Yes, I confirm the button works to switch to firmware recovery mode. In that mode, the image is sent very quickly and I can see the led blinking (blue/red). However, the boot after this takes ages. For the power, I tried using a direct USB-C port on my MacBook pro, and also using a USB power bank (which can deliver 2.4A) Link to comment Share on other sites More sharing options...
JulienB Posted September 25, 2020 Author Share Posted September 25, 2020 Anyone from Hack5 here? I did not receive any reply to my support tickets... Link to comment Share on other sites More sharing options...
theDingosBaby Posted September 25, 2020 Share Posted September 25, 2020 Having used pineapples and other similar devices in mobile engagements, I wouldnt trust that power bank to deliver full 2A if thats all you're using for power, unless you've verified with multi-meter. Even then, current draw can be highly variable from pack to pack, even if the same brand. You could get a USB mAh meter from amazon or something similar to verify, but until then you will get the most consistent results from a proper 2A usb power supply. Also, if you're using your laptop to power the pineapple, you will also have power issues. USB 2.0 ports will only deliver 800mA max. USB 3 is technically capable of delivering 2.4A, but whether it does or not depends on the manufacturer, and I've run into USB 3 port on mobile devices, laptops etc that will barely deliver 1.8A on a good day. You wont know till you test, but power issues will cause all sorts of weird and unexpected behavior, including what you describe. Link to comment Share on other sites More sharing options...
theDingosBaby Posted September 25, 2020 Share Posted September 25, 2020 BTW, The reason not to trust the power capabilities of your battery pack equally apply to the battery power supply in laptops. They are often made of the same type of cells. Link to comment Share on other sites More sharing options...
JulienB Posted September 25, 2020 Author Share Posted September 25, 2020 OK, let me try with a direct USB power charger - I'll post an update soon Link to comment Share on other sites More sharing options...
JulienB Posted September 25, 2020 Author Share Posted September 25, 2020 Same thing using a direct power charger (USB-C, or USB) Link to comment Share on other sites More sharing options...
theDingosBaby Posted September 25, 2020 Share Posted September 25, 2020 Hmm, weird. I'm curious now. After the long boot, SSH to your mk7, and copy the output from these two commands into a txt file. dmesg logread /tmp/log.db If there are any hardware initialization errors, they should show up there. I can't promise I can help, but if you're down to give a go, open the txt file you made, and scrub out any identifying info you may have in there, SSIDs, MAC address, IPs, hostnames, etc, and then post to here. Link to comment Share on other sites More sharing options...
JulienB Posted September 25, 2020 Author Share Posted September 25, 2020 Port 22 is not open on that system (maybe because I can't even perform the initial setup....), so can't SSH into it. Link to comment Share on other sites More sharing options...
Migs911 Posted October 17, 2020 Share Posted October 17, 2020 I'm having the same exact issue with my Mark VII. Any luck JulianB? Link to comment Share on other sites More sharing options...
JulienB Posted October 18, 2020 Author Share Posted October 18, 2020 I opened a support ticket for my issue, and got it resolved. Link to comment Share on other sites More sharing options...
Robbo79 Posted April 28, 2021 Share Posted April 28, 2021 On 10/18/2020 at 1:21 PM, JulienB said: I opened a support ticket for my issue, and got it resolved. How did this get resolved? I have same issue Link to comment Share on other sites More sharing options...
chrizree Posted April 28, 2021 Share Posted April 28, 2021 What scenario applies to your situation specifically? How are you connecting to your Mk7 (WiFi, USB-C)? How do you power it? What OS/browser are you using to connect to the Mk7? Do you get a distinctive "click" (kind of) when pressing the button (i.e. does it seem as if the button should work in hardware terms)? Link to comment Share on other sites More sharing options...
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