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Can't perform initial setup...


JulienB
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I just received my new MKVII, but unfortunately can't configure it...

Whatever I try, I'm stuck on the "Verify you device" page were we need to select setup mode (LAN or WIFI). I can press the button quickly, slowly, longly, nothing happens. I had flashed it using the factory firmware 3 or 4 times, tried on Wifi, on LAN, direct USB-C, with USB convertors, on 2 computers and mobile... no luck, I'm always stuck on that page.

I contacted the support today but haven't received an answer yet.

Any idea of things I missed or that I could try?

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19 hours ago, JulienB said:

I just received my new MKVII, but unfortunately can't configure it...

Whatever I try, I'm stuck on the "Verify you device" page were we need to select setup mode (LAN or WIFI). I can press the button quickly, slowly, longly, nothing happens. I had flashed it using the factory firmware 3 or 4 times, tried on Wifi, on LAN, direct USB-C, with USB convertors, on 2 computers and mobile... no luck, I'm always stuck on that page.

I contacted the support today but haven't received an answer yet.

Any idea of things I missed or that I could try?

When you flashed it 3 or 4 times, did you flash it from firmware recovery mode? and did you flash the mk7_recovery_1.0.1.bin file or a upgrade file?

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Yes, I confirm the button works to switch to firmware recovery mode. In that mode, the image is sent very quickly and I can see the led blinking (blue/red). However, the boot after this takes ages. 

For the power, I tried using a direct USB-C port on my MacBook pro, and also using a USB power bank (which can deliver 2.4A)

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Having used pineapples and other similar devices in mobile engagements, I wouldnt trust that power bank to deliver full 2A if thats all you're using for power, unless you've verified with multi-meter. Even then, current draw can be highly variable from pack to pack, even if the same brand. You could get a USB mAh meter from amazon or something similar to verify, but until then you will get the most consistent results from a proper 2A usb power supply.

Also, if you're using your laptop to power the pineapple, you will also have power issues. USB 2.0 ports will only deliver 800mA max. USB 3 is technically capable of delivering 2.4A, but whether it does or not depends on the manufacturer, and I've run into USB 3 port on mobile devices, laptops etc that will barely deliver 1.8A on a good day. You wont know till you test, but power issues will cause all sorts of weird and unexpected behavior, including what you describe. 

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Hmm, weird. I'm curious now. 

After the long boot, SSH to your mk7, and copy the output from these two commands into a txt file.

dmesg
logread /tmp/log.db

If there are any hardware initialization errors, they should show up there. I can't promise I can help, but if you're down to give a go, open the txt file you made, and scrub out any identifying info you may have in there, SSIDs, MAC address, IPs, hostnames, etc, and then post to here. 

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  • 3 weeks later...
  • 6 months later...

What scenario applies to your situation specifically? How are you connecting to your Mk7 (WiFi, USB-C)? How do you power it? What OS/browser are you using to connect to the Mk7? Do you get a distinctive "click" (kind of) when pressing the button (i.e. does it seem as if the button should work in hardware terms)?

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