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cant add pineapple mark vii to could c2


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hi all

so i got the new pineapple.

since there is not an option for the mark Vii at the device setup on the cloud i choose the nano and tettra and then i upload it to the mark Vii but it wont go onlline on the cloud.....

may be its an update issue of the cloud? if so how can i update it?

 

Thanks

Amir

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Hi everyone,

First at all, i liked more the Tetra Mark VI as design, but we need to move on :)

This week finally arrived my Mark VII and like all of you, I tried to connect to Cloud C2. I made this:

1) I create a instance on AWS, open all the ports (80, 443, 8080 and 2022) and SSH 22 only for me, of course.

2) I configured the c2 as service (but without SSL because my domain provider don't work with Let's Encrypt)

3) I test all the connections and everything is running well. I made a NMAP scan to be sure that all the 4 ports are open. Everything is fine.

4) So, finally, I access the Hak5 Cloud C2 Dashboard > Devices > Add Device (+) and now the first Problem: Only WiFi Pineapple NANO & TETRA as Device Type

5) I access the device and click on SETUP. I download the device.config and connect to Pineapple Mark VII

6) On the Pineapple Mark VII setup I choose the device.config file, made the upload and after this I see the message that says: Cloud C2 Enrolled. To access and control the MK7, I need to delete the file and reboot (using a red button on that splash page)

The problem is: I tried to do the same using my local network, nothing. I already deleted that device.config file 9 times and the result is always the same.

So, I need help or some information if its not possible make this enrollment right now and we have to wait. 

P.S. The changes made in the MK7 compared with MK6 Tetra are impressive. The low number of modules and the AC module not available are the problems that I see right now (and the C2)    

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My apologies for the delay. We're very close on Cloud C2 v3.0, which we expected to be releasing today, however we are still in the QA phase and making UI tweaks which have postponed the launch. We are shooting for October 5th. It's going to be an exciting release with some really cool new features so I'm really grateful for your patience as we put the final touches on this release.

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28 minutes ago, Darren Kitchen said:

My apologies for the delay. We're very close on Cloud C2 v3.0, which we expected to be releasing today, however we are still in the QA phase and making UI tweaks which have postponed the launch. We are shooting for October 5th. It's going to be an exciting release with some really cool new features so I'm really grateful for your patience as we put the final touches on this release.

Looking forward to it. Quality > Quantity.

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2 hours ago, Darren Kitchen said:

My apologies for the delay. We're very close on Cloud C2 v3.0, which we expected to be releasing today, however we are still in the QA phase and making UI tweaks which have postponed the launch. We are shooting for October 5th. It's going to be an exciting release with some really cool new features so I'm really grateful for your patience as we put the final touches on this release.

😞

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"My apologies for the delay. We're very close on Cloud C2 v3.0, which we expected to be releasing today, however we are still in the QA phase and making UI tweaks which have postponed the launch. We are shooting for October 5th. It's going to be an exciting release with some really cool new features so I'm really grateful for your patience as we put the final touches on this release."

Here we are: October 5th. Today I plan to test the interaction between MK7 and Cloud C2. I don't know about you guys, but this is a commercial product and C2 is an important resource for doing the pen test. I am not satisfied with this way of doing things. I don't think I need to enter a forum to find out when version C2 will come out.

First of all, when I bought the Mark7, I didn't see any information that MK7 doesn't work with C2 2.2. I, like others, have tried to connect MK7 to C2 and after failing, we find out, on this forum, that MK7 will use another version. When? September 29 - the day after the promised release. And now, here we are, waiting for another post as there is no official information on the Mark7 or C2 page.

Hak5 is no longer a garage store like in the beginning and this lack of organization is not acceptable to me. I live in Italy and here the day is almost finished (+6 hours).

I will have time to update on Friday and until then I hope I don't have to hear more excuses and delays.

I am very disappointed with this lack of planning and organization. Is not professional. 

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20 hours ago, L3N1 said:

"My apologies for the delay. We're very close on Cloud C2 v3.0, which we expected to be releasing today, however we are still in the QA phase and making UI tweaks which have postponed the launch. We are shooting for October 5th. It's going to be an exciting release with some really cool new features so I'm really grateful for your patience as we put the final touches on this release."

Here we are: October 5th. Today I plan to test the interaction between MK7 and Cloud C2. I don't know about you guys, but this is a commercial product and C2 is an important resource for doing the pen test. I am not satisfied with this way of doing things. I don't think I need to enter a forum to find out when version C2 will come out.

First of all, when I bought the Mark7, I didn't see any information that MK7 doesn't work with C2 2.2. I, like others, have tried to connect MK7 to C2 and after failing, we find out, on this forum, that MK7 will use another version. When? September 29 - the day after the promised release. And now, here we are, waiting for another post as there is no official information on the Mark7 or C2 page.

Hak5 is no longer a garage store like in the beginning and this lack of organization is not acceptable to me. I live in Italy and here the day is almost finished (+6 hours).

I will have time to update on Friday and until then I hope I don't have to hear more excuses and delays.

I am very disappointed with this lack of planning and organization. Is not professional. 

Dude, C2 is an addon / companion to the Hak5 line up, it's not a critical component to utilizing any of them.

Be patient with the guys, seriously users are so entitled these days. You do realise that Hak5 isn't some giant software house with a million devs on staff right?

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21 hours ago, L3N1 said:

"My apologies for the delay. We're very close on Cloud C2 v3.0, which we expected to be releasing today, however we are still in the QA phase and making UI tweaks which have postponed the launch. We are shooting for October 5th. It's going to be an exciting release with some really cool new features so I'm really grateful for your patience as we put the final touches on this release."

Here we are: October 5th. Today I plan to test the interaction between MK7 and Cloud C2. I don't know about you guys, but this is a commercial product and C2 is an important resource for doing the pen test. I am not satisfied with this way of doing things. I don't think I need to enter a forum to find out when version C2 will come out.

First of all, when I bought the Mark7, I didn't see any information that MK7 doesn't work with C2 2.2. I, like others, have tried to connect MK7 to C2 and after failing, we find out, on this forum, that MK7 will use another version. When? September 29 - the day after the promised release. And now, here we are, waiting for another post as there is no official information on the Mark7 or C2 page.

Hak5 is no longer a garage store like in the beginning and this lack of organization is not acceptable to me. I live in Italy and here the day is almost finished (+6 hours).

I will have time to update on Friday and until then I hope I don't have to hear more excuses and delays.

I am very disappointed with this lack of planning and organization. Is not professional. 

Calm down mate!! it's not Microsoft or Apple. It's a small business that has staff who are around the world.

 

Think of it as bonus that you have it.

Edited by Jtyle6
Think of it as bonus that you have it.
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2 hours ago, Jtyle6 said:

Calm down mate!! it's not Microsoft or Apple. It's a small business that has staff who are around the world.

 

Think of it as bonus that you have it.

  

3 hours ago, PanicAcid said:

Dude, C2 is an addon / companion to the Hak5 line up, it's not a critical component to utilizing any of them.

Be patient with the guys, seriously users are so entitled these days. You do realise that Hak5 isn't some giant software house with a million devs on staff right?

Hi PanicAcid and Jtyle6,

I don't know about you guys, but for me C2 is not a "extra", a "gift", is a tool. Is not a essential component when you can connect to the Mark 7. But, when you can't connect, is a essential component. I don't know about you, guys, but I payed for it. I bought a product that works like the predecessor MK6 and have extra features. 

I continue using the Tetra, with some module problems, but is working perfectly with C2 v2.2. This for me is normal. 

Some questions for you, guys:

You expect a Mark7? I'm not. I have a nano and a Tetra, both connected to C2. Is not a something new, a new product, is a new version of a catalog product. I can't "Think of it as bonus that you have it" because is a component already present in the old version. I even think about C2, because, for me, is natural expect that the new MK7 version connects with actual Cloud C2.

I don't question the quality of the product and this is not a Apple or Microsoft comparison. Is only ORGANIZATION.

Do you think that is normal don't give a REAL release C2 date? Why informs only on this forum that PMK7 is not compatible with C2 v2.2, but will be with a V3 version released at September 28? And at September 29 apologies for the delay and give the October 5th as release date. And here we are at October 6th and nobody says nothing. Any apologies (again) or probabile release date? This is not "don't be Apple or MS", is only lack of transparency or organization.

Why launch now the MK7 when nobody expects or is asking for it? Why make a launch without all the modules? Why make a launch without have a Cloud C2 3.0 working and compatible with the old versions? Why don't launch first the C2 v3 before MK7? Why this compatibility problem with C2 v2 is not present at MK7 page? Is not logical. 

You both, like me, don't have a answer for this questions. 

There's not necessary be a "giant software house with a million devs". You can be a small software house, but with organization and strategy.

1) Development and test of MK7 and ALL modules. 

2) Development and test of Cloud C2 V3.

3) Release of Cloud C2 v3

4) Launch of Pineapple MK7

Simple like that. Not hurry, not false dates, only ORGANIZATION. 

You can't be a MS or Apple, but if you want to be like them someday, you need to THINK like them. 

That's all folks. This is my opinion. You don't have to agree with.

 

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1 hour ago, L3N1 said:

 

I don't know about you guys, but for me C2 is not a "extra", a "gift", is a tool. Is not a essential component when you can connect to the Mark 7. But, when you can't connect, is a essential component. I don't know about you, guys, but I payed for it. I bought a product that works like the predecessor MK6 and have extra features. 

 

Wait you've got a C2 license that isn't the free community edition?

The mk7 works exactly as it said it would minus a few launch bugs which are being addressed with the beta releases that are coming hard and fast from the pineapple dev.

C2 was clearly mentioned as having support AT A LATER DATE (no specific date promised or guaranteed)

and I don't know about you but I'd rather have a working C2 than a rushed and broken C2.. but maybe that's just me.

Either way expressing your distain for a product and it's creators won't get you anything quicker, simmer down Karen and wait patiently for the nice guys over at Hak5 to test and release their stuff.

"1) Development and test of MK7 and ALL modules."

Additionally Modules are community developed, there's no support inferred or guaranteed for modules at all. If you want a working module build it yourself. Surely if you're as invested in the Hak5 product line up as your entitlement suggests you'd know this by now.. surely...

Edited by PanicAcid
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10 hours ago, PanicAcid said:

Wait you've got a C2 license that isn't the free community edition?

The mk7 works exactly as it said it would minus a few launch bugs which are being addressed with the beta releases that are coming hard and fast from the pineapple dev.

C2 was clearly mentioned as having support AT A LATER DATE (no specific date promised or guaranteed)

and I don't know about you but I'd rather have a working C2 than a rushed and broken C2.. but maybe that's just me.

Either way expressing your distain for a product and it's creators won't get you anything quicker, simmer down Karen and wait patiently for the nice guys over at Hak5 to test and release their stuff.

"1) Development and test of MK7 and ALL modules."

Additionally Modules are community developed, there's no support inferred or guaranteed for modules at all. If you want a working module build it yourself. Surely if you're as invested in the Hak5 product line up as your entitlement suggests you'd know this by now.. surely...

God morning PanicAcid,

I think that is healthy discuss about our opinions but I'm tired. So I'm finishing this discussion here and continue to work 🙂 Some day, I will configure my new Hak5 Mk7 with C2 v3 ( I will hope October 12th).

Wait you've got a C2 license that isn't the free community edition?  No, first of all, the difference between Enterprise and Community is only the number of devices and the commercial use, and that is not the case. How I said before, I bought all the 3 models (so 3 licenses available) and when I bought the MK7, in the cart was included automatically the license of C2 (even if is not working with v2.2)

The mk7 works exactly as it said it would minus a few launch bugs which are being addressed with the beta releases that are coming hard and fast from the pineapple dev.

C2 was clearly mentioned as having support AT A LATER DATE (no specific date promised or guaranteed) Where? At the end of CONTACT SALES?

 

SME and security teams will benefit from the robust features of the Hak5 WiFi Pineapple Enterprise with Cloud C² Teams edition. 

• Cloud C² Teams Edition available October 12th, 2020. This information was September 28th, after October 5th and now October 12th. Let's hope.
• WiFi Pineapple Enterprise available late Q4, 2020.


Contact us today to learn more.

and I don't know about you but I'd rather have a working C2 than a rushed and broken C2. but maybe that's just me. I don't know if you have one, but MK7 don't works with Cloud C2 actual version v2.2. Is not about a rushed and broken C2, is about develop the C2 v3 first and release together or after the Mk7.  Is continuity. 

Either way expressing your distant for a product and it's creators won't get you anything quicker, simmer down Karen and wait patiently for the nice guys over at Hak5 to test and release their stuff. Distant? I appreciate the products, I'm on this forum to learn and discuss the modules and features that are unique. I'm a IT Manager and I'm a fan of Hak5 products. You live in US, but I live in Italy and to have the products here I have to pay almost half price more. So, don't say something that you don't know.

I'm not attacking Darren or Hak5 or the devs, that I admire. I'm simply saying that, for me, the way used to release MK7 could be BETTER for us, USERS. 

"1) Development and test of MK7 and ALL modules." I was misunderstood but i'ts my fault. I was talking about hardware modules.

I'm using my Pineapple Tetra, that works with 2.4 and 5GHz. So, for me (and for another users) could be useful (and economic) buy the new AC module TOGETHER with MK7 to have the same pen test platform type. The problem now is the additional cost to send this module to Italy when will be available. I'm still waiting for the release date or technical design renders.    

People, THIS IS NOT A CULT or something like that, is a FORUM. Here, we express our opinions, report bugs, discuss features, ecc and we can LEARN - this is important. I appreciate when I see users and fans defending Darren, devs or Hak5, but is not the case. The topic is called  "Cant-add-pineapple-mark-vii-to-could-c2". Why @funky1983 starts this topic? What you think? We are insane rebels and we need patiently wait for a gift from Hak5 without complain? Yes, thanks for this guys and for his work, but here I'm talking about organization only. So, breath.... 🙂  

I don't know about  @Darren Kitchen , but I'm happy when someone criticize my work with something that make me grow as professional or as a person (or as company). I'm talking about this. I want to contribute more to the forum community and I will do when I will have something new or working to share. Now, I'm knowing the products and the potentials and learning. So, C2 is not a "plus" or a "gift" to me, is a useful tool and now I will have to wait for the October 12th. But not without to yell or be unhappy, because this is a free forum on free Internet. 🙂 

After this COVID crisis, if you pass by Florence, I'll buy you a coffee. The best in the world.And we talk about Hak5 if you want 🙂 

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3 hours ago, L3N1 said:

*SNIP*

I don't live in the US, I live in the UK, I have to pay almost double for all of my Hak5 products thanks to shipping and import duty.

And yes, you're entitled to give feedback and encouraged to do so, the devs depend on feedback. But constructive feedback, I don't know if it's a language thing or not but the way you write your posts doesn't seem constructive it seems like a complaint and oozes entitlement. They sound very negative. 

Also the reason the Mk7 comes before C2 is because any issues with the Mk7 firmware need to be ironed out BEFORE C2 compatibility can be fixed and tested.

What would be the point of the devs releasing the Mk7 and C2, finding out there's a bug in Pine AP that prevents recon working only to then have to fix that bug in two places, Mk7 firmware and C2.

To me, from a development perspective it makes way more sense to release the Mk7, get feedback, fix any day one issues THEN make sure C2 still does everything it needs to do.

This is the same way it happened with the other launches of Hak5 products such as the Croc and the Signal Owl. Compatibility was added AFTER the product launched.

C2 is a great product that enhances the use of the Hak5 line up but you're acting like you can't use your Mk7 without it and that's nonsense. You can put your Pineapple anywhere within your network and access the WebUI remotely already.

Try not to sound so negative and please stop being so presumptuous about the development cycle over at Hak5. They're a small team of guys 'n' gals who are striving to make tools that professionals and amateurs alike can use. That's no easy feat and something that they have my respect for doing. 

You have to understand that community members like myself are tired, absolutely tired of seeing entitled users who buy a product jump to the forums complaining when they're having issues especially when 90% of the time it's because they don't understand what they're doing or how it's supposed to work.

The only mistake I can see that Hak5 have possibly made is giving a date that was maybe a bit too ambitious. But again, shit happens, life goes on we move on. They owe us nothing and all we can ask is that they do their best which I assure you they're doing.

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i want to say to everyone..... lets lower the volume....

half of the problem is that every one reads the same text but with a different tone in their head. 

we are all in the same boat on this.... sure... the situation is not perfect, and sure, you can get upset by it...… i did at first..... but then i noticed that all the new waiting times are a great way to take my mind  a bit from all the shit that is going on locally and globally.....

lets let the good people work..... my  guess is all this talk is not the best motivator for them.....

i think we can agree that most of us are early adapters...... so lets adapt.....

Breath, Smile and be patience  I'm sure it will be out long before this COVID shit is done...

Stay healthy all

 

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I wonder when it will come that the company contains HAK5 / becomes embarrassing.  with support this forum has absolutely nothing more closed.  without the support suggested to us, to be honest, i hadn't considered buying the item.  it's a shame that you get so little to offer for so much money (absolutely not restrained).  was this "oh so small company" with the corporate giants, whether Apple, Microsoft or Hak5, with each of the employees who marketed for the brand under the market and for the last hardware too much money for too little hardware.  i'm really horrified

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Vielleicht findet sich ja irgendwann Mal nen freier Entwickler oder ein Team die das mitbekommen  und der sich das ganze annimmt, es entweder softwaretechnisch massenkompatibel werden lässt oder wirklich so viel Bock drauf hat das er dieses ganze Modulzeugs vernünftig zur Anwendung ausprogrammiert, was aber glaube ich keiner mehr einsehen wird, des Unternehmens zur liebe. Es bleibt weiter nur; Beeten und hoffen auf bessere Tage.

Trotz allem weiter allen ein Happy Hacking 😉

 

 

 

Perhaps at some point there will be a freelance developer or a team who will notice this and who will take care of the whole thing, either make it mass-compatible in terms of software, or really feel like programming all this modular stuff sensibly for use, but I don't believe that  will see more, the company's love.  It just remains;  Plant and hope for better days.

 In spite of everything, a happy hacking to everyone;)

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