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Purchase failed, account got deducted

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I just bought wifi pineapple nano. The purchase failed saying the billing address is not the same with shipping address. But somehow my account got deducted. I already email the support , got and q&a reply, and i hope somebody will take care this case. Still have good faith on hak5.

Based on google search  i found this case already happened on 2013. I hope this will be fixed as well. 

 

Regards

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Yup I got reply and immediate action from Jaimie. Yey! 

So ig yhe purchased got decline the payment will fall back to the account. (Confirmed)

But i still have q&a via email to know what is the reason of the declined. 

Anyway, thanks !

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