Shark Jack will not boot till plugged in

[jonahd]

I received my Shark Jack today. I charged the Shark Jack till the light turned solid blue. Then connected it to my laptop, Upgraded firmware successfully. Now if I disconnect it (fully charged) and go to any more (ARM or Attack). It will NOT boot up. If I connect the charging cable in any of these modes, it will immediately boot up in the desired mode. But I have to connect it to boot up. After boot up, if I disconnect it, its fine and will continue operating for a minute or two and then the light goes off.

Any ideas?

Thanks

[jonahd]

BATTERY command says its full. However, if I disconnect the power, it will shutdown in 15-30 seconds. Please see attached screenshot @Darren Kitchen. Thanks

[Darren Kitchen]

My apologies for the trouble - that doesn't seem right at all. If you haven't already, go ahead and open a ticket at https://shop.hak5.org/contact and we'll get you sorted. 

[Dice]

Same effect for me

 

[Gr@ve_Rose]

I've got the same issue. I'm wondering if it's just a bad batch that got shipped out which happens with every vendor/manufacturer at some point. I've opened a ticket and we'll see where that goes. Hopefully a firmware upgrade to replace a faulty sensor reading but likely an RMA. At least it's not something critical like a heart monitor for a hospital. 🙂

[Cifrado.DP]

Same symptoms with mine as well upon delivery  :-(

What was the resolution?

[Darren Kitchen]

On 12/20/2019 at 8:06 PM, Cifrado.DP said:

Same symptoms with mine as well upon delivery  😞

What was the resolution?

Contact support at https://shop.hak5.org/contact and we'll get it replaced. 

[CGIT]

Same results on <1 week old Shark here.  Solid blue after charging, successful update to firmware 1.1, won't boot until power connected in either arming or attack modes.

Has a resolution been found?

 

 

[JohnnyB]

Same issue here.  I had them send me a second one, and it does the same thing.  

[sean13440]

Is there an update now to resolve this issue. I had a friend who told me he had his replaced and still has the issue and now I see I am experiencing this after the firmware update. Based on a voltage test the battery is fine so I believe it is related to a software fix, any guidance to resolve this would be appreciated :)

[sean13440]

My apologies, it appears to be charging now so I should be all set.