jonahd Posted November 13, 2019 Share Posted November 13, 2019 I received my Shark Jack today. I charged the Shark Jack till the light turned solid blue. Then connected it to my laptop, Upgraded firmware successfully. Now if I disconnect it (fully charged) and go to any more (ARM or Attack). It will NOT boot up. If I connect the charging cable in any of these modes, it will immediately boot up in the desired mode. But I have to connect it to boot up. After boot up, if I disconnect it, its fine and will continue operating for a minute or two and then the light goes off. Any ideas? Thanks Quote Link to post Share on other sites
jonahd Posted November 14, 2019 Author Share Posted November 14, 2019 BATTERY command says its full. However, if I disconnect the power, it will shutdown in 15-30 seconds. Please see attached screenshot @Darren Kitchen. Thanks Quote Link to post Share on other sites
Darren Kitchen Posted November 16, 2019 Share Posted November 16, 2019 My apologies for the trouble - that doesn't seem right at all. If you haven't already, go ahead and open a ticket at https://shop.hak5.org/contact and we'll get you sorted. 2 Quote Link to post Share on other sites
Dice Posted December 5, 2019 Share Posted December 5, 2019 Same effect for me Quote Link to post Share on other sites
Gr@ve_Rose Posted December 18, 2019 Share Posted December 18, 2019 I've got the same issue. I'm wondering if it's just a bad batch that got shipped out which happens with every vendor/manufacturer at some point. I've opened a ticket and we'll see where that goes. Hopefully a firmware upgrade to replace a faulty sensor reading but likely an RMA. At least it's not something critical like a heart monitor for a hospital. 🙂 Quote Link to post Share on other sites
Cifrado.DP Posted December 21, 2019 Share Posted December 21, 2019 Same symptoms with mine as well upon delivery :-( What was the resolution? Quote Link to post Share on other sites
Darren Kitchen Posted December 22, 2019 Share Posted December 22, 2019 On 12/20/2019 at 8:06 PM, Cifrado.DP said: Same symptoms with mine as well upon delivery 😞 What was the resolution? Contact support at https://shop.hak5.org/contact and we'll get it replaced. Quote Link to post Share on other sites
CGIT Posted December 23, 2019 Share Posted December 23, 2019 Same results on <1 week old Shark here. Solid blue after charging, successful update to firmware 1.1, won't boot until power connected in either arming or attack modes. Has a resolution been found? Quote Link to post Share on other sites
JohnnyB Posted January 7, 2020 Share Posted January 7, 2020 Same issue here. I had them send me a second one, and it does the same thing. Quote Link to post Share on other sites
sean13440 Posted May 22, 2020 Share Posted May 22, 2020 Is there an update now to resolve this issue. I had a friend who told me he had his replaced and still has the issue and now I see I am experiencing this after the firmware update. Based on a voltage test the battery is fine so I believe it is related to a software fix, any guidance to resolve this would be appreciated :) Quote Link to post Share on other sites
sean13440 Posted May 22, 2020 Share Posted May 22, 2020 My apologies, it appears to be charging now so I should be all set. Quote Link to post Share on other sites
JollyJohn Posted August 25, 2020 Share Posted August 25, 2020 Just received two Shark's and both refuse to charge. I've upgraded them to v1.1.0 and checked the battery which they both say is full. Neither will run without being plugged into power. Have these been in storage too long? Is there a faulty batch of batteries? Faulty firmware? Quote Link to post Share on other sites
Jendrik Posted October 21, 2020 Share Posted October 21, 2020 Same here. After being disconnected for aprox one month, the battery seems to be dead. Same question from me : Is there a faulty batch of batteries? Quote Link to post Share on other sites
Eppo4Plus Posted May 4 Share Posted May 4 I've got the same issues. Got my second Device today (with v1.0 and already existing nmap scan from 2019) with and without Firmware-Upgrade got the same problems... no Batterylife. At this point this device is already useless for me. My Question: Is it a Charge Problem or is it a Problem with all Devices? Then i get my Money back and im fine. kind regards. Quote Link to post Share on other sites
chrizree Posted May 4 Share Posted May 4 I'd suggest creating a support ticket on the Hak5 web site. I haven't had any problems with my Shark at all so it can't be categorized as an "all Devices" problem. In what way do you charge your Sharks and with what power source? Quote Link to post Share on other sites
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