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Shark Jack will not boot till plugged in


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I received my Shark Jack today. I charged the Shark Jack till the light turned solid blue. Then connected it to my laptop, Upgraded firmware successfully. Now if I disconnect it (fully charged) and go to any more (ARM or Attack). It will NOT boot up. If I connect the charging cable in any of these modes, it will immediately boot up in the desired mode. But I have to connect it to boot up. After boot up, if I disconnect it, its fine and will continue operating for a minute or two and then the light goes off.

Any ideas?

Thanks

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  • 3 weeks later...
  • 2 weeks later...

I've got the same issue. I'm wondering if it's just a bad batch that got shipped out which happens with every vendor/manufacturer at some point. I've opened a ticket and we'll see where that goes. Hopefully a firmware upgrade to replace a faulty sensor reading but likely an RMA. At least it's not something critical like a heart monitor for a hospital. 🙂

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  • 4 months later...

Is there an update now to resolve this issue. I had a friend who told me he had his replaced and still has the issue and now I see I am experiencing this after the firmware update. Based on a voltage test the battery is fine so I believe it is related to a software fix, any guidance to resolve this would be appreciated :)

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  • 3 months later...

Just received two Shark's and both refuse to charge. I've upgraded them to v1.1.0 and checked the battery which they both say is full. Neither will run without being plugged into power. Have these been in storage too long? Is there a faulty batch of batteries? Faulty firmware?

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