Lan turtle is not identified on Ubuntu 18.10

[chadhamad]

Hi 

I have purchased the Lan turtle recently , I plugged the lan turtle to my laptop running ubuntu 18.10 and nothing happened at all , I ran lsusb and ifconfig the Lan turtle is not showing anywhere however the lights on the turtle is working and seems like it was booting the way it should , Not sure what to do here to get the turtle to work so I could ssh into it , also I have tried plugging the device on window 7 pro , win 10 and no luck still i am starting to think that there is something wrong with the device itself.

[Just_a_User]

7 hours ago, chadhamad said:

I plugged the lan turtle to my laptop running ubuntu 18.10 and nothing happened at all

Did you get any output from dmesg when you plugged it in?

It may be worth trying a Factory reset https://docs.hak5.org/hc/en-us/articles/360010471134-Factory-Reset

[chadhamad]

root@SIA-LTP:~# dmesg | grep usb
[    0.136042] usbcore: registered new interface driver usbfs
[    0.136048] usbcore: registered new interface driver hub
[    0.136059] usbcore: registered new device driver usb
[    0.184116] pci 0000:00:1d.0: quirk_usb_early_handoff+0x0/0x6c4 took 20366 usecs
[    0.896061] usb usb1: New USB device found, idVendor=1d6b, idProduct=0002, bcdDevice= 4.18
[    0.896063] usb usb1: New USB device strings: Mfr=3, Product=2, SerialNumber=1
[    0.896064] usb usb1: Product: EHCI Host Controller
[    0.896065] usb usb1: Manufacturer: Linux 4.18.0-16-generic ehci_hcd
[    0.896066] usb usb1: SerialNumber: 0000:00:1d.0
[    0.898312] usb usb2: New USB device found, idVendor=1d6b, idProduct=0002, bcdDevice= 4.18
[    0.898314] usb usb2: New USB device strings: Mfr=3, Product=2, SerialNumber=1
[    0.898315] usb usb2: Product: xHCI Host Controller
[    0.898316] usb usb2: Manufacturer: Linux 4.18.0-16-generic xhci-hcd
[    0.898317] usb usb2: SerialNumber: 0000:00:14.0
[    0.918630] usb usb3: New USB device found, idVendor=1d6b, idProduct=0003, bcdDevice= 4.18
[    0.918631] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1
[    0.918632] usb usb3: Product: xHCI Host Controller
[    0.918633] usb usb3: Manufacturer: Linux 4.18.0-16-generic xhci-hcd
[    0.918635] usb usb3: SerialNumber: 0000:00:14.0
[    1.237642] usb 1-1: new high-speed USB device number 2 using ehci-pci
[    1.252017] usb 2-8: new high-speed USB device number 2 using xhci_hcd
[    1.401450] usb 1-1: New USB device found, idVendor=8087, idProduct=8001, bcdDevice= 0.03
[    1.401452] usb 1-1: New USB device strings: Mfr=0, Product=0, SerialNumber=0
[    1.402455] usb 2-8: config 1 has an invalid interface number: 12 but max is 1
[    1.402457] usb 2-8: config 1 has an invalid interface number: 13 but max is 1
[    1.402459] usb 2-8: config 1 has an invalid interface number: 13 but max is 1
[    1.402460] usb 2-8: config 1 has no interface number 0
[    1.402461] usb 2-8: config 1 has no interface number 1
[    1.403041] usb 2-8: New USB device found, idVendor=413c, idProduct=81a9, bcdDevice= 0.06
[    1.403043] usb 2-8: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[    1.403044] usb 2-8: Product: Dell Wireless 5808e Gobi™ 4G LTE Mobile Broadband Card
[    1.403046] usb 2-8: Manufacturer: Sierra Wireless, Incorporated
[    1.692090] usb 1-1.3: new full-speed USB device number 3 using ehci-pci
[    1.803317] usb 1-1.3: New USB device found, idVendor=8087, idProduct=0a2a, bcdDevice= 0.01
[    1.803319] usb 1-1.3: New USB device strings: Mfr=0, Product=0, SerialNumber=0
[    1.880093] usb 1-1.6: new high-speed USB device number 4 using ehci-pci
[    2.039936] usb 1-1.6: New USB device found, idVendor=1bcf, idProduct=2b8d, bcdDevice=46.16
[    2.039938] usb 1-1.6: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[    2.039940] usb 1-1.6: Product: Integrated_Webcam_HD
[    2.039941] usb 1-1.6: Manufacturer: SunplusIT Inc
[    2.188096] usb 1-1.7: new full-speed USB device number 5 using ehci-pci
[    2.323562] usb 1-1.7: New USB device found, idVendor=0a5c, idProduct=5804, bcdDevice= 1.01
[    2.323564] usb 1-1.7: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[    2.323565] usb 1-1.7: Product: 5880
[    2.323567] usb 1-1.7: Manufacturer: Broadcom Corp
[    2.323568] usb 1-1.7: SerialNumber: 0123456789ABCD
[    2.323657] usb 1-1.7: config 0 descriptor??
[   24.499393] usbcore: registered new interface driver usbserial_generic
[   24.499399] usbserial: USB Serial support registered for generic
[   24.527952] usbcore: registered new interface driver qcserial
[   24.527959] usbserial: USB Serial support registered for Qualcomm USB modem
[   25.032720] usbcore: registered new interface driver cdc_ncm
[   25.047333] usbcore: registered new interface driver cdc_wdm
[   25.229762] cdc_mbim 2-8:1.12 wwan0: register 'cdc_mbim' at usb-0000:00:14.0-8, CDC MBIM, fe:b3:4c:25:82:31
[   25.229801] usbcore: registered new interface driver cdc_mbim
[   25.276414] usbcore: registered new interface driver btusb
[   25.598354] input: Integrated_Webcam_HD: Integrate as /devices/pci0000:00/0000:00:1d.0/usb1/1-1/1-1.6/1-1.6:1.0/input/input19
[   25.598425] usbcore: registered new interface driver uvcvideo
[  136.007013] usb 2-2: new full-speed USB device number 3 using xhci_hcd
[  136.135032] usb 2-2: device descriptor read/64, error -71
[  136.371007] usb 2-2: device descriptor read/64, error -71
[  136.606995] usb 2-2: new full-speed USB device number 4 using xhci_hcd
[  136.739008] usb 2-2: device descriptor read/64, error -71
[  136.983008] usb 2-2: device descriptor read/64, error -71
[  137.091030] usb usb2-port2: attempt power cycle
[  137.751005] usb 2-2: new full-speed USB device number 5 using xhci_hcd
[  137.751110] usb 2-2: Device not responding to setup address.
[  137.959306] usb 2-2: Device not responding to setup address.
[  138.167157] usb 2-2: device not accepting address 5, error -71
[  138.295144] usb 2-2: new full-speed USB device number 6 using xhci_hcd
[  138.295318] usb 2-2: Device not responding to setup address.
[  138.503302] usb 2-2: Device not responding to setup address.
[  138.711138] usb 2-2: device not accepting address 6, error -71
[  138.711241] usb usb2-port2: unable to enumerate USB device
[  210.310773] usb 2-2: new full-speed USB device number 7 using xhci_hcd
[  210.442791] usb 2-2: device descriptor read/64, error -71
[  210.678770] usb 2-2: device descriptor read/64, error -71
[  210.918760] usb 2-2: new full-speed USB device number 8 using xhci_hcd
[  211.046768] usb 2-2: device descriptor read/64, error -71
[  211.290788] usb 2-2: device descriptor read/64, error -71
[  211.398810] usb usb2-port2: attempt power cycle
[  212.058770] usb 2-2: new full-speed USB device number 9 using xhci_hcd
[  212.058920] usb 2-2: Device not responding to setup address.
[  212.266884] usb 2-2: Device not responding to setup address.
[  212.478773] usb 2-2: device not accepting address 9, error -71
[  212.606764] usb 2-2: new full-speed USB device number 10 using xhci_hcd
[  212.606870] usb 2-2: Device not responding to setup address.
[  212.815019] usb 2-2: Device not responding to setup address.
[  213.026754] usb 2-2: device not accepting address 10, error -71
[  213.026794] usb usb2-port2: unable to enumerate USB device
[  635.498514] usb 2-2: new full-speed USB device number 11 using xhci_hcd
[  635.626604] usb 2-2: device descriptor read/64, error -71
[  635.862595] usb 2-2: device descriptor read/64, error -71
[  636.098532] usb 2-2: new full-speed USB device number 12 using xhci_hcd
[  636.226589] usb 2-2: device descriptor read/64, error -71
[  636.462586] usb 2-2: device descriptor read/64, error -71
[  636.570652] usb usb2-port2: attempt power cycle
[  637.222548] usb 2-2: new full-speed USB device number 13 using xhci_hcd
[  637.222733] usb 2-2: Device not responding to setup address.
[  637.430720] usb 2-2: Device not responding to setup address.
[  637.638547] usb 2-2: device not accepting address 13, error -71
[  637.766535] usb 2-2: new full-speed USB device number 14 using xhci_hcd
[  637.766720] usb 2-2: Device not responding to setup address.
[  637.974720] usb 2-2: Device not responding to setup address.
[  638.182461] usb 2-2: device not accepting address 14, error -71
[  638.182527] usb usb2-port2: unable to enumerate USB device
[  736.885118] usb 2-2: new full-speed USB device number 15 using xhci_hcd
[  737.013141] usb 2-2: device descriptor read/64, error -71
[  737.249139] usb 2-2: device descriptor read/64, error -71
[  737.485106] usb 2-2: new full-speed USB device number 16 using xhci_hcd
[  737.613187] usb 2-2: device descriptor read/64, error -71
[  737.849132] usb 2-2: device descriptor read/64, error -71
[  737.957202] usb usb2-port2: attempt power cycle
[  738.609102] usb 2-2: new full-speed USB device number 17 using xhci_hcd
[  738.609282] usb 2-2: Device not responding to setup address.
[  738.817265] usb 2-2: Device not responding to setup address.
[  739.025096] usb 2-2: device not accepting address 17, error -71
[  739.153099] usb 2-2: new full-speed USB device number 18 using xhci_hcd
[  739.153283] usb 2-2: Device not responding to setup address.
[  739.361137] usb 2-2: Device not responding to setup address.
[  739.569089] usb 2-2: device not accepting address 18, error -71
[  739.569198] usb usb2-port2: unable to enumerate USB device
 

[chadhamad]

I have tried to reset per instructions above still no show anywhere 

 

[Just_a_User]

2 minutes ago, chadhamad said:

I have tried to reset per instructions above still no show anywhere 

I just did a few searches based on the contents of your dmesg output, it would seem that it could well be something ubuntu related - possibly a USB 3 hub issue?  I don't think this is a LAN turtle thing, or at least it doesn't seem that way. I'm also using Ubuntu 18 and have no issues.

https://ubuntuforums.org/showthread.php?t=2353776

https://unix.stackexchange.com/questions/493607/usb-device-not-responding-to-set-address

https://forums.linuxmint.com/viewtopic.php?t=152087

Strange it also didn't work on windows though. Nothing showing up in device manager at all? Even unidentified?

 

[chadhamad]

on windows 10 only it shows as a faulty device, it says usb device is not recognized, " unkown USB Device (device descriptor request failed) , I have tried plugging the lan turtle on the following systems 

windows 7 pro , usb device is not recognized error in the device manager

windows 10 ent , usb device is not recognized error in the device manager

Mac OS , Mohave device not showing at all 

ubuntu 18.10 device not showing at all 

I have tried as well to factory reset the device on all systems no luck 

lan turtle shows boot lights everytime it's plugged .

when i plug the lan turtle to the network it takes an ip how ever i can't ssh to it 

I am really starting to feel that something is horribly bad with this device really  

[chadhamad]

what drivers should I use for the windows system do you have a link to download the drive

 

[Just_a_User]

56 minutes ago, chadhamad said:

what drivers should I use for the windows system do you have a link to download the drive

 

Meh, im kinda guessing - The LAN Turtle itself shouldn't need drivers, but if your hardware uses an internal USB3 hub that does need drivers then what ever you plug into that won’t work until those drivers are installed and working. There is a slim chance that's what's up.

Has it ever worked? Maybe you also have a USB2 port on the same machine? or another PC/laptop with different hardware? Do other devices work on those USB ports? At least to try to rule it out.

If I had the same issue on different hardware as well as OS then I would be more convinced it was a LANTurtle issue, especially after a factory reset. Then I would contact Hak5 support https://docs.hak5.org/hc/en-us/requests/new