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Barticus

Ordered stuff and paid but got no order number

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I would post this under support but I didn't see that anywhere.

So I ordered 357 dollars worth of stuff and it came out of my bank account but the website still said my zip code was wrong. They never gave me an order number, an invoice or anything. It looks like I'm not getting the stuff I ordered and there is no customer support number. I sent an email on the website so I hope they can sort it out.

Has anyone dealt with this before? I'm just trying to see if this is a problem that has a straight forward solution.

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2 minutes ago, Barticus said:

I'm just trying to see if this is a problem that has a straight forward solution.

https://docs.hak5.org/hc/en-us/requests/new

Contact hak5 support if you haven't already. It could be that the money will be refunded once received. I haven't heard of this issue before. I'm sure they will sort it out where possible... if it does not resolve itself in the meantime.

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