Brydezen Posted December 7, 2018 Share Posted December 7, 2018 Hello, I just bought a Pineapple Tetra and got it in the mail today. I plugged it straight in my computer using the y-cable on my usb 3.0 ports. And all seemed good at first. But it just won't boot. I starts off wiht a solid yellow light, and switches over to blinking the blue light for some seconds, and then for a split second if shows all the lights, and starts all over again. I'm pretty sure it's getting enough power, as I have tried with both the wall power, the y-cable in both my laptop, gamer rig and in a Raw power 4-port usb charger and even their powerbank. And nothing seems to work. I did try the factory restore, and could boot into that just fine, and supply the factory firmware. But after it seemed to have flashed it. It just started doing the same thing all over again. I'm pretty much out of ideas. What can I do? I JUST got it 😞 Best regards. Link to comment Share on other sites More sharing options...
korang Posted December 7, 2018 Share Posted December 7, 2018 Try putting in a support request:https://docs.hak5.org/hc/en-us/requests/new Link to comment Share on other sites More sharing options...
MikelMD Posted December 10, 2018 Share Posted December 10, 2018 Thx - I am having the same issue. New Tetra, (replacing my Nano) plugged it in today and no go. Link to comment Share on other sites More sharing options...
Esrocom Posted December 19, 2018 Share Posted December 19, 2018 Had the same here and guess what? It just didn't have enough power from the Y-cable. I solved it connecting by connting a second USB cable to a 5V charger to the UART port (unfortunately HAK5 doen's deliver a correct powersupply for use within the Netherland so I cannot test with that. Anyway: how strange it may sound: the problem is reproducable. When I connect it back without the extra power source I get the same messages again. Hope this helps guy's. Regards, Mark Link to comment Share on other sites More sharing options...
CyberDrifter Posted December 21, 2018 Share Posted December 21, 2018 I have just received mine and the same here! I just have an orange led, doing nothing in particular. No Wifi, no nothing.... Link to comment Share on other sites More sharing options...
eggnuk Posted December 21, 2018 Share Posted December 21, 2018 Wifi's working on mine, unless I plug in any cable except power 😕 Link to comment Share on other sites More sharing options...
eggnuk Posted December 21, 2018 Share Posted December 21, 2018 I involved the supporting team, let's wait and see.. Link to comment Share on other sites More sharing options...
thericcer Posted December 27, 2018 Share Posted December 27, 2018 I posted a topic related to this before seeing this one, but I did some diag on my new TETRA with my discovery pointing to a bad on board power supply in mine. It sounds like the latest round has some manufacturing issues. Link to comment Share on other sites More sharing options...
thericcer Posted December 27, 2018 Share Posted December 27, 2018 Looks like this may also be a problem. The reset button being stuck. I removed my TETRA from the plastic case and it's been running since. Link to comment Share on other sites More sharing options...
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