lespacefish Posted February 4, 2018 Share Posted February 4, 2018 So it seems the USB port on the back doesn't provide power output. I have tested with a USB power tester and the tester doesn't even turn on. This is the first time I am using the pineapple and I have the latest firmware installed. Anyone know if this can be fixed without me having to send it back? Link to comment Share on other sites More sharing options...
Just_a_User Posted February 4, 2018 Share Posted February 4, 2018 10 minutes ago, lespacefish said: So it seems the USB port on the back doesn't provide power output. I have tested with a USB power tester and the tester doesn't even turn on. This is the first time I am using the pineapple and I have the latest firmware installed. Anyone know if this can be fixed without me having to send it back? No power from the USB is a hardware issue. your not going to fix that with software. Start the contact with support, explain whats up and go from there. Link to comment Share on other sites More sharing options...
lespacefish Posted February 4, 2018 Author Share Posted February 4, 2018 5 minutes ago, Just_a_User said: No power from the USB is a hardware issue. your not going to fix that with software. Start the contact with support, explain whats up and go from there. Yeah I tried doing a full factory reset, and it won't give me the webpage I need to upload the factory firmware. I think mine is a little messed up :( Link to comment Share on other sites More sharing options...
lespacefish Posted February 4, 2018 Author Share Posted February 4, 2018 6 minutes ago, Just_a_User said: No power from the USB is a hardware issue. your not going to fix that with software. Start the contact with support, explain whats up and go from there. Do you know if support is pretty responsive? Link to comment Share on other sites More sharing options...
Just_a_User Posted February 4, 2018 Share Posted February 4, 2018 1 minute ago, lespacefish said: Do you know if support is pretty responsive? They use zendesk ticket type system, they will get to you asap. https://hakshop.zendesk.com/hc/en-us/requests/new Link to comment Share on other sites More sharing options...
lespacefish Posted February 4, 2018 Author Share Posted February 4, 2018 Just now, Just_a_User said: They use zendesk ticket type system, they will get to you asap. https://hakshop.zendesk.com/hc/en-us/requests/new Yeah I submitted one a bit ago, thanks! Link to comment Share on other sites More sharing options...
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