boot loop bash bunny boot loop on switch 1 and 2

[Sandor]

I got my bash bunny for Christmas and  everything was working well with the payloads, and the bunny in general. The same day I couldn't get payloads to work on switch 1 and 2 (arming mode works, storage and serial). When I try the payloads on the switch's 1 & 2, it starts booting (led green), then the led goes a very dim blue for a fraction of a second, and then no light for about 4 seconds and then it start to blink green, I imagine it's stuck in a boot loop. I already tried this: 

 and this:

So is there a way of completely reinstall  the os and firmware, redo the partitions (in short a complete reset, not recovery) ?

or is my bash bunny broken, or defective?

I have acces to a linux machine and a mac.