ph1s Posted December 17, 2017 Share Posted December 17, 2017 I have a Pineapple Juice 4000 that I purchased at the beginning of the year... (I think). It would have been charged about 5 times... I charged it a couple of weeks ago. Looked at it this morning and the case had been forced open by the expanding lithium battery. The battery now has a thickness of 15mm. The Pineapple Juice 4000 case when closed measures less than 10mm (and that is an outside measurement. Interestingly, it is still holding its charge. If I push the voltage test, all the LEDs come on... Has anyone else had battery failures in this way? cheers phiz Quote Link to comment Share on other sites More sharing options...
Foxtrot Posted December 18, 2017 Share Posted December 18, 2017 Hey ph1s, Please make a support ticket with us at https://hakshop.zendesk.com/hc/en-us and we'll get it sorted. In the meantime I'd recommend taking some photos of it (for your support ticket) and disposing of the battery safely. Quote Link to comment Share on other sites More sharing options...
barry99705 Posted December 21, 2017 Share Posted December 21, 2017 Take it outside, and leave it outside. You really don't want it popping in your house/apartment. Quote Link to comment Share on other sites More sharing options...
Struthian Posted January 11, 2018 Share Posted January 11, 2018 Anytime a Lithium battery is growing, that's not good. Take the support ticket from Foxtrot, keep it in some sort of plastic container that can let off pressure (eg: tupperware) and - keep it outside. Take a photo of it for documentation purposes and follow foxtrots instructions on returning it. These type of battery issues are usually not completely under the Vendors control. It's a part that they got from somewhere else. Quote Link to comment Share on other sites More sharing options...
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