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Unbelievable


CyberGhost
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Totally unbelievable shipping time.  As well, I have sent 3 emails in reference to different customer service issues over the course of the last 2 weeks and gotten no response.  I love the hardware and the videos, but the customer service is horrible!

16 day shipping?  In 2017?  Maybe 1994?

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Hi, 

I'm sorry you are frustrated with our service. We are an extremely small team, and simply cannot keep up with the load right now. I can guarantee though, we will reply to every request we get. 

If the support ticket is hardware or software related it goes to me to answer. Unfortunately I am completely swamped with development at the moment, so tickets have been taking longer to answer. My apologies.

Now about the shipping: If you chose USPS first class, it can take more than a month (usually doesn't of course) - this is out of our hands, as we simply ship with your chosen preferences. If there is another issue, I apologize, and I'm sure we can make this right. We just had a few people complain about USPS first class recently (it's rather the opposite of first class), so that's my assumption. 

Best regards, 

Seb

 

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