CyberGhost Posted March 16, 2017 Share Posted March 16, 2017 Totally unbelievable shipping time. As well, I have sent 3 emails in reference to different customer service issues over the course of the last 2 weeks and gotten no response. I love the hardware and the videos, but the customer service is horrible! 16 day shipping? In 2017? Maybe 1994? Quote Link to comment Share on other sites More sharing options...
Sebkinne Posted March 16, 2017 Share Posted March 16, 2017 Hi, I'm sorry you are frustrated with our service. We are an extremely small team, and simply cannot keep up with the load right now. I can guarantee though, we will reply to every request we get. If the support ticket is hardware or software related it goes to me to answer. Unfortunately I am completely swamped with development at the moment, so tickets have been taking longer to answer. My apologies. Now about the shipping: If you chose USPS first class, it can take more than a month (usually doesn't of course) - this is out of our hands, as we simply ship with your chosen preferences. If there is another issue, I apologize, and I'm sure we can make this right. We just had a few people complain about USPS first class recently (it's rather the opposite of first class), so that's my assumption. Best regards, Seb 1 Quote Link to comment Share on other sites More sharing options...
CyberGhost Posted March 16, 2017 Author Share Posted March 16, 2017 Thank you for your response and honesty. Quote Link to comment Share on other sites More sharing options...
mithrandir Posted March 16, 2017 Share Posted March 16, 2017 Hello I was impressed with the shipping. It took 6 days to get the the UK, I was expecting up to 30 days! USPS was the slowest part lol but only took 1 day once it reached the UK. Regards Ian Quote Link to comment Share on other sites More sharing options...
Decoy Posted March 16, 2017 Share Posted March 16, 2017 My Bunny came right on time. Super happy with it... and my LAN Turtle... and my Pineapple... and my Rubber Ducky. Quote Link to comment Share on other sites More sharing options...
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