Grym Posted March 5, 2017 Share Posted March 5, 2017 Hey i did the verification thing after i bought my rubber ducky and i was wondering the order says its " being processed" What does that mean? Sorry if i created this in wrong section new to the forums haha Quote Link to comment Share on other sites More sharing options...
Rkiver Posted March 5, 2017 Share Posted March 5, 2017 Which store did you order from? US Hakshop? shop@hak5.org EU? verify@edutechireland.com Quote Link to comment Share on other sites More sharing options...
Sebkinne Posted March 5, 2017 Share Posted March 5, 2017 Please do not email the shop. The information you submitted for verification is now being processed, and once approved your order will ship. This usually takes ~1 business day. Quote Link to comment Share on other sites More sharing options...
Grym Posted March 5, 2017 Author Share Posted March 5, 2017 1 hour ago, Sebkinne said: Please do not email the shop. The information you submitted for verification is now being processed, and once approved your order will ship. This usually takes ~1 business day. Sorry i never knew first time ordering from hack 5, One more question do i recieve a email saying its been successfully verified or something? Quote Link to comment Share on other sites More sharing options...
Grym Posted March 5, 2017 Author Share Posted March 5, 2017 also when are the business days xD? Quote Link to comment Share on other sites More sharing options...
Sebkinne Posted March 5, 2017 Share Posted March 5, 2017 14 minutes ago, Grym said: Sorry i never knew first time ordering from hack 5, One more question do i recieve a email saying its been successfully verified or something? Yes, you will be informed if the information submitted for verification is approved or denied (in this case, a refund is issued). We flag some orders as fraud based on heuristics, and so ask customers to verify that it is actually them placing the order. It means that people getting their credit cards stolen will be protected, and it means Hak5 doesn't make a loss on fraud cases. 6 minutes ago, Grym said: also when are the business days xD? Monday - Friday, 9am - 5pm (PST). Quote Link to comment Share on other sites More sharing options...
Grym Posted March 5, 2017 Author Share Posted March 5, 2017 4 minutes ago, Sebkinne said: Yes, you will be informed if the information submitted for verification is approved or denied (in this case, a refund is issued). We flag some orders as fraud based on heuristics, and so ask customers to verify that it is actually them placing the order. It means that people getting their credit cards stolen will be protected, and it means Hak5 doesn't make a loss on fraud cases. Monday - Friday, 9am - 5pm (PST). I just got approved!!!!!! <333 They accepted my verification <3333333 One last question before you close this thread hahaha! I bought DHL Express 2 day shipping so does that mean it should come before this wednesday? Quote Link to comment Share on other sites More sharing options...
Sebkinne Posted March 5, 2017 Share Posted March 5, 2017 22 minutes ago, Grym said: I bought DHL Express 2 day shipping so does that mean it should come before this wednesday? It will probably be shipped out on Monday at 3-5pm (PST) so I would think Tuesday or Wednesday would be the case. That's just a guess, I can't make any guarantees. Quote Link to comment Share on other sites More sharing options...
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