mingas Posted December 24, 2016 Share Posted December 24, 2016 I bought Rubber Ducky unfortunately with faulty DFU button. Now I’m trying to get replacement but no any response from hak5 shop for last two weeks. I wrote to Darren, Sara and to primary hak5 shop email but no replies in last two weeks, also no replacement to faulty Rubber Ducky. Guys is it shop is closed for holiday??? Quote Link to comment Share on other sites More sharing options...
Sebkinne Posted December 24, 2016 Share Posted December 24, 2016 Hi Mingas, Please email support@hak5.org, and we'll sort you out asap. Quote Link to comment Share on other sites More sharing options...
mingas Posted December 24, 2016 Author Share Posted December 24, 2016 Thanks, I wrote to this email. Quote Link to comment Share on other sites More sharing options...
Sebkinne Posted December 24, 2016 Share Posted December 24, 2016 1 hour ago, mingas said: Thanks, I wrote to this email. We just switched support systems, so it might have gone under. Please email again and quote this thread. Quote Link to comment Share on other sites More sharing options...
mingas Posted December 24, 2016 Author Share Posted December 24, 2016 1 hour ago, Sebkinne said: We just switched support systems, so it might have gone under. Please email again and quote this thread. I have sent email again, did you have received it? Quote Link to comment Share on other sites More sharing options...
Sebkinne Posted December 24, 2016 Share Posted December 24, 2016 Yes, it's in the queue now. Quote Link to comment Share on other sites More sharing options...
mingas Posted December 28, 2016 Author Share Posted December 28, 2016 On 12/24/2016 at 8:38 PM, Sebkinne said: Yes, it's in the queue now. Can tell me when I can expect to get replacement? I need fully working Rubber Ducky for my work project and I would like to start it as soon as possible. Quote Link to comment Share on other sites More sharing options...
obbor83 Posted December 28, 2016 Share Posted December 28, 2016 Hi, sorry for hijack Mingas, I've been emailing various email addresses since my order on the 16th December and I've had no response at all other than automated Zendesk replies which makes it look like its being dealt with. This is very disconcerting to a new customer. I needed a reply ASAP on the 16th as it was due to quantity ordered and payment verification. I've just emailed the address above can you please reply thanks Quote Link to comment Share on other sites More sharing options...
mingas Posted December 28, 2016 Author Share Posted December 28, 2016 9 hours ago, obbor83 said: Hi, sorry for hijack Mingas, I've been emailing various email addresses since my order on the 16th December and I've had no response at all other than automated Zendesk replies which makes it look like its being dealt with. This is very disconcerting to a new customer. I needed a reply ASAP on the 16th as it was due to quantity ordered and payment verification. I've just emailed the address above can you please reply thanks I got your email and I forwarded to you my shipping address. Thanks Quote Link to comment Share on other sites More sharing options...
mingas Posted January 4, 2017 Author Share Posted January 4, 2017 I got Rubber Ducky replacement. THANKS!!! Quote Link to comment Share on other sites More sharing options...
Jukz Posted January 4, 2017 Share Posted January 4, 2017 Can I also get some assistance on my ticket? Quote Link to comment Share on other sites More sharing options...
mingas Posted January 9, 2017 Author Share Posted January 9, 2017 Done! Quote Link to comment Share on other sites More sharing options...
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