BippidyDooDah Posted August 24, 2016 Share Posted August 24, 2016 My Wifi Pineapple isn't working out of the box. Specifically the reset button does not work, it's a common issue How can I contact support? They don't seem to have contact details anywhere. Quote Link to comment Share on other sites More sharing options...
Mr-Protocol Posted August 24, 2016 Share Posted August 24, 2016 What is it not doing? It does require some initial setup to set passwords. https://www.wifipineapple.com/pages/setup#tetra Quote Link to comment Share on other sites More sharing options...
bored369 Posted August 24, 2016 Share Posted August 24, 2016 shop@hak5.org and support@hak5.org have been referenced by Sebkinne before, but they also have a few addresses you could contact on their shop's contact page here: https://hakshop.myshopify.com/pages/contact It does look like there are one or two others that have had this issue posted in the forum as well. Their team is small so it might take some time to get back to you, but that's because they provide awesome individualized service. I'm sure they'll get you taken care of! 1 Quote Link to comment Share on other sites More sharing options...
Sebkinne Posted August 24, 2016 Share Posted August 24, 2016 Hi BippidyDooDah, I'm sorry you received a faulty device. Please contact support@hak5.org and reference this forum thread. Quote Link to comment Share on other sites More sharing options...
BippidyDooDah Posted August 24, 2016 Author Share Posted August 24, 2016 Thanks for your responses. I emailed support@hak5.org a few days ago and hadn't received a response so I wasn't sure if that email address was monitored. Apparently I need to learn some patience :) Quote Link to comment Share on other sites More sharing options...
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