Initial Setup Tetra - Windows 7

[aflorance]

Hi All,

I have tried a number of different troubleshooting methods but cannot get to the part of the setup where I upload the firmware.  It won't take me to the page where I would browse to the file I have already downloaded.

1. Y cables (2 of them) are plugged into the laptop.  Have also tried a network cable, seprately.
2. Blue light is on and solid
3. Switch from my home AP with Internet to one of the two Pineapple_XXXX APs that are listed in the WiFi list
4. Once connected browse to http://172.16.42.1:1471/
5. Then get to http://172.16.42.1:1471/index.php?action=firmwareUpdate but nothing happens after clicking "continue".  I have clicked the button on the router many times - both quickly and long holds.  Nothing happens and I cannot get to the page where I'm to upload the file.
6. What should I do next?
7. Here is the page that will not advance:

Thanks in advance!

[shadesoflight]

I'm not sure what you've done so far, so I'd suggest starting again with the firmware recovery:
http://wiki.wifipineapple.com/#!troubleshooting.md#Firmware_Recovery

Note, you must be comfortable assigning a static IP to the network device, as well as knowing how to detect what network device you need to assign the IP to.  Additionally, this IP needs to be flushed and DHCP re-enabled when you're ready to use your pineapple (so you get a 172.16.42.* IP allowing you to access the page you mentioned above)

I'm going through similar troubles in linux and documenting my quest in another thread -- though, it won't help you very much in Windows.  

[aflorance]

Thanks!  I assigned the WiFi network device the associated IP addresses: From the host PC, configure a static IP address on the WiFi Pineapple facing Ethernet interface to 192.168.1.2 with netmask 255.255.255.0 and followed the rest of the directions, but for whatever reason I cannot get to the page where I can upload the firmware file.  

It is interesting that both processes do not allow me to access that upload page.  Any other thoughts?  

Thanks!

[Mr-Protocol]

Try hooking up the UART adapter and see what it reads. I'm not sure but I think it would display if the reset button is pushed. I can't be sure though. But that UART will be able to help troubleshoot what is going on.

[shadesoflight]

4 hours ago, aflorance said:

Thanks!  I assigned the WiFi network device the associated IP addresses: From the host PC, configure a static IP address on the WiFi Pineapple facing Ethernet interface to 192.168.1.2 with netmask 255.255.255.0 and followed the rest of the directions, but for whatever reason I cannot get to the page where I can upload the firmware file.  

Okay, with your device configured and such, my suggestion is to unplug the ethernet from your host PC.  Chances are the 192.168.1.0/24 subnet is hogged by your main card.  In Linux, I had to bring my eth0 interface down -- this doesn't mean anything to you in Windows I bet.  But basically, make sure that you don't have another NIC hogging that subnet.

With your main ethernet unplugged, restart for good measure.  Verify after restarting that the pineapple facing ethernet still has 192.168.1.2 and 255.255.255.0 -- then hop into google chrome and navigate to http://192.168.1.1 in the browser.  You should be able to upload firmware now.  After this is done, follow on-screen instructions as far as you can.

When firmware is done etc, you'll want to plug in your main ethernet again, flush the static IP from the pineapple, and verify that the pineapple-facing ethernet is assigned a 172.16.42.42 IP address.  If it's not, try working with the wp6.sh script (whatever it's called in windows?) to get the connection sharing between your pineapple and your host PC setup.  At this point, you should be good to go.

Let me know~