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pineapple mark IV not able to connect


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I have purchased this unit from ebay with the expectation that it is new and unused so I want to know for sure that it is not my brain fart causing these issues

  • Pineapple Hardware Version (ex: Mark III, Mark IV, etc.): mark IV
  • Pineapple Software Version (ex: 2.5.0, 2.6.4): unknown
  • OS used to connect to the pineapple: win 7
  • Network layout of how your setup is connected (including IP information):connected to home network via wireless on laptop with ICS activated. LAN adapter is set to IP Cable plugged into the POE LAN connection. followed all steps on https://scotthelme.co.uk/wifi-pineapple-setup/ when I get to the step of " Open up a browser and head to the Pineapple's IP address: I get nothing. Same results with
  • All the tools/options that are running on the pineapple when the issue happened:unknown
  • Ping results from computer to pineapple:reply from destination unreachable. 100% packet loss
  • Is the problem repeatable (Yes/No): yes
  • Steps taken which created the problem: none unit is supposedly brand new
  • Error Messages:none
  • Log file information(use spoiler tags for large logs):
  • Anything else that was attempted to 'fix' the problem:tried with 2 different laptops with the same results
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Sounds like its possible the internal IP is not what you expect. When in doubt, reset the device, update the firmware, and start over. Check the Pineapple forums specifically though for help.

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