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Flashing new firmware

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I've just recieved my new wifi pineapple mk5 and am attempting to go through the steps of upgrading the firmware. Refreshing the pineapple tile reveals a new firmware and clicking on the tile and upgrading the firmware only gets me an md5 missmatch notification telling me retry. I've retried several times. I've moved on to the manual upgrade solution (logging in through Putty) and cannot seem to change the directory to the temp folder where I had moved the upgrade file via scp. I recieve an error "can't cd to /temp".

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