geeguh Posted January 23, 2015 Share Posted January 23, 2015 Not sure where to post this so I'm doing it here. I ordered the Holiday bundle from Hak Shop. Was supposed to come with the following: Holiday Special: WiFi Pineapple Mark V Travel Bundle 1800 mAh with FREE ALFA AWUS036NEH The Alfa AWUS036NEH was not in the box. I emailed them the next day (shipping@hak5.org) and received no reply. I emailed them again 10 days later (adding shop@ and verify@) and still no reply. So far I have emailed them about 4 times and called the phone # (out of order!). I placed the order, someone boxed it up and shipped it, so there must be humans somewhere on the other end of this thing. Has anyone else had issues with getting help from Hak5? [tap tap tap] Is this thing on? Thanks. Quote Link to comment Share on other sites More sharing options...
Oli Posted January 23, 2015 Share Posted January 23, 2015 I'm sure it has just been overlooked - I've personally had no problems. In fact, I had great service when my launch day Pineapple was missing an SD card. Just try again or call the number? Quote Link to comment Share on other sites More sharing options...
geeguh Posted January 23, 2015 Author Share Posted January 23, 2015 Overlooked? Four times? The phone number is out of order. Quote Link to comment Share on other sites More sharing options...
cooper Posted January 23, 2015 Share Posted January 23, 2015 Wouldn't be at all surprised if the phone number issue is because of their move to the warehouse. Maybe Seb can chime in on this? Quote Link to comment Share on other sites More sharing options...
Sebkinne Posted January 24, 2015 Share Posted January 24, 2015 Forward your email to seb@hak5.org. Quote Link to comment Share on other sites More sharing options...
geeguh Posted January 26, 2015 Author Share Posted January 26, 2015 Will do. Thanks! Quote Link to comment Share on other sites More sharing options...
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