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Need help accessing my Xbox Live Account.


MooseyMcMan
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I'm going to start this by saying I know what I'm going to say might sound a little shady, but just bear with me here for a minute.

So, this is the first time I've used this site, but a friend recommended it as a potential place to find a solution to my problem.

Okay, so, I can't get into my Xbox Live account. Or the email address I have attached to my Xbox Live account. Because, in my infinite wisdom, 16 year old me (back in 2006) created an Xbox Live account without putting in my real name, or anything like that. All fake info. I did end up attaching my dad's credit card to it to buy games and DLC, but aside from that, all fake info.

The trouble is that, at some point, I stopped using the dumb email I was at the time, and never bothered to see if I could move my account to a new email or anything. Years passed, and I never had any issues.

Then, a few years ago, I realized this might be an issue, so I tried to figure out how to get into my account. All that really accomplished was that I put in so many passwords that it wouldn't even let me try any more. So I gave up, because even then I was still a dummy. But now I want to get an Xbox One, and I don't want to just create a new account.

I can't even log into my account on my 360, which hadn't been a problem until now. I don't know what to do. Is there anything I can do?

Granted, I haven't tried calling Xbox Live support. But I really doubt they'd do anything to help, given that I don't really have anything to prove that it's my account, other than having that stuff on my 360's hard drive. I did at one point try going through support by putting in account information, but I didn't know any of it, so that did me no good.

So, that's my situation. Thanks for at least taking a moment to read this.

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I'm going to start this by saying I know what I'm going to say might sound a little shady, but just bear with me here for a minute.

So, this is the first time I've used this site, but a friend recommended it as a potential place to find a solution to my problem.

Okay, so, I can't get into my Xbox Live account. Or the email address I have attached to my Xbox Live account. Because, in my infinite wisdom, 16 year old me (back in 2006) created an Xbox Live account without putting in my real name, or anything like that. All fake info. I did end up attaching my dad's credit card to it to buy games and DLC, but aside from that, all fake info.

The trouble is that, at some point, I stopped using the dumb email I was at the time, and never bothered to see if I could move my account to a new email or anything. Years passed, and I never had any issues.

Then, a few years ago, I realized this might be an issue, so I tried to figure out how to get into my account. All that really accomplished was that I put in so many passwords that it wouldn't even let me try any more. So I gave up, because even then I was still a dummy. But now I want to get an Xbox One, and I don't want to just create a new account.

I can't even log into my account on my 360, which hadn't been a problem until now. I don't know what to do. Is there anything I can do?

Granted, I haven't tried calling Xbox Live support. But I really doubt they'd do anything to help, given that I don't really have anything to prove that it's my account, other than having that stuff on my 360's hard drive. I did at one point try going through support by putting in account information, but I didn't know any of it, so that did me no good.

So, that's my situation. Thanks for at least taking a moment to read this.

All you can do is call support.

I am sure they have had many calling with the same issue, and if you know your purchase history / CC # / whatever, they may be able to verify you as the account holder.

Other than that, learn from the mistake and move on - no matter how much it sucks.

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Then, a few years ago, I realized this might be an issue

Because...?

I don't want to just create a new account.

Because...?

What you can do is call support with your dad and his CC nearby. They can then verify the validity of the card thus proving that you should be the person who legitimately has access to the account.

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Because...?

Because...?

What you can do is call support with your dad and his CC nearby. They can then verify the validity of the card thus proving that you should be the person who legitimately has access to the account.

I realized it might be an issue in case something like this ever happened. I don't want to create a new account and lose all my achievements. Yeah, I should have been clearer on that stuff. And I know Achievements aren't that important in the grand scheme of things, but you know.

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