Help?

pg94 · June 26, 2014

My MBP keeps getting really hot and the fans will fire up at full speed with nothing but Safari open. I can post some pics from my activity monitor if that would help anyone determine what causing my mac to freak out.

mw3demo · June 26, 2014

Post your screen shot from activity monitor, this can happen for a bunch of reasons. From my experience, it is usually a flash plugin or something similar hanging causing the fans to spin.

You can also use this great diagnostic tool for macs called Etrecheck, and paste the output: http://www.macupdate.com/app/mac/48217/etrecheck

pg94 · June 26, 2014

EtreCheck version: 1.9.12 (48)

Report generated June 26, 2014 at 2:03:14 AM EDT

Hardware Information:

MacBook Pro (15-inch, Late 2011) (Verified)

MacBook Pro - model: MacBookPro8,2

1 2.2 GHz Intel Core i7 CPU: 4 cores

8 GB RAM

Video Information:

Intel HD Graphics 3000 - VRAM: 512 MB

AMD Radeon HD 6750M - VRAM: 512 MB

Color LCD 1440 x 900

System Software:

OS X 10.9.3 (13D65) - Uptime: 4 days 6:19:7

Disk Information:

Hitachi HTS545050B9A302 disk0 : (500.11 GB)

EFI (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) / [startup]: 499.25 GB (332.17 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

MATSHITADVD-R UJ-8A8

USB Information:

Apple Computer, Inc. IR Receiver

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information:

Apple Inc. thunderbolt_bus

Gatekeeper:

Mac App Store and identified developers

Kernel Extensions:

[loaded] com.Symantec.kext.SAVAPComm (11.0.6) Support

[loaded] com.avira.kext.FileAccessControl (1.0.0d1 - SDK 10.9) Support

[not loaded] com.symantec.kext.protector.panther (1.0f5) Support

[not loaded] com.symantec.kext.protector.tigerplus (1.0f5) Support

[loaded] org.virtualbox.kext.VBoxDrv (4.3.12) Support

[loaded] org.virtualbox.kext.VBoxNetAdp (4.3.12) Support

[loaded] org.virtualbox.kext.VBoxNetFlt (4.3.12) Support

[loaded] org.virtualbox.kext.VBoxUSB (4.3.12) Support

Startup Items:

ChmodBPF: Path: /Library/StartupItems/ChmodBPF

NortonMissedTasks: Path: /Library/StartupItems/NortonMissedTasks

SMC: Path: /Library/StartupItems/SMC

SymAutoProtect: Path: /Library/StartupItems/SymAutoProtect

SymProtector: Path: /Library/StartupItems/SymProtector

Launch Daemons:

[loaded] com.adobe.fpsaud.plist Support

[loaded] com.avira.antivirus.dbcleaner.plist Support

[loaded] com.avira.antivirus.ipm.loader.plist Support

[running] com.avira.helper.watchdox.plist Support

[loaded] com.barebones.authd.plist Support

[loaded] com.microsoft.office.licensing.helper.plist Support

[loaded] com.oracle.java.Helper-Tool.plist Support

[running] com.tenablesecurity.nessusd.plist Support

[loaded] org.macosforge.xquartz.privileged_startx.plist Support

[not loaded] org.virtualbox.startup.plist Support

[running] Safe.Connect.plist Support

Launch Agents:

[loaded] com.avira.antivirus.ipm.ui.plist Support

[loaded] com.avira.antivirus.notifications.agent.plist Support

[loaded] com.avira.antivirus.odscan.default.plist Support

[loaded] com.avira.antivirus.scheduler.agent.plist Support

[running] com.avira.antivirus.systray.plist Support

[loaded] com.avira.antivirus.telemetry.agent.plist Support

[loaded] com.avira.antivirus.update.default.plist Support

[loaded] com.oracle.java.Java-Updater.plist Support

[running] com.symantec.quickmenu.application.plist Support

[loaded] org.macosforge.xquartz.startx.plist Support

[running] Safe.Connect.client.plist Support

User Launch Agents:

[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

[loaded] com.google.keystone.agent.plist Support

[running] com.iobit.AMCMenu.plist Support

[not loaded] com.iobit.AMCUpdate.plist Support

[running] com.spotify.webhelper.plist Support

[not loaded] org.virtualbox.vboxwebsrv.plist Support

User Login Items:

uTorrent

Google Drive

WDDriveUtilityHelper

WDSecurityHelper

SpeechSynthesisServer

WDSecurityHelper

Spotify

Internet Plug-ins:

Flip4Mac WMV Plugin: Version: 3.0.0.126 - SDK 10.8 Support

FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 13.0.0.214 - SDK 10.6 Outdated! Update

Default Browser: Version: 537 - SDK 10.9

SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 Support

Unity Web Player: Version: UnityPlayer version 4.3.1f1 - SDK 10.6 Support

Silverlight: Version: 5.1.20125.0 - SDK 10.6 Support

JavaAppletPlugin: Version: Java 8 Update 05 Check version

Safari Extensions:

Open in Internet Explorer: Version: 1.0

Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 2.0 - SDK 10.9

AppleAVBAudio: Version: 203.2 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9

iTunes Plug-ins:

Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

User Internet Plug-ins:

Google Earth Web Plug-in: Version: 7.1 Support

3rd Party Preference Panes:

Flash Player Support

Flip4Mac WMV Support

Java Support

Nessus.Preferences Support

SymAutoProtect

Symantec\nQuickMenu Support

Time Machine:

Skip System Files: NO

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Macintosh HD: Disk size: 464.96 GB Disk used: 155.61 GB

Destinations:

XXXXXXX Time Capsu [Network] (Last used)

Total size: 2

Total number of backups: 47

Oldest backup: 2011-12-25 04:57:43 +0000

Last backup: 2013-07-11 17:27:24 +0000

Size of backup disk: Excellent

Backup size 2 > (Disk size 464.96 GB X 3)

Time Machine details may not be accurate.

All volumes being backed up may not be listed.

Top Processes by CPU:

9% com.apple.WebKit.WebContent

2% Safari

2% WindowServer

1% com.apple.WebKit.Networking

1% hidd

Top Processes by Memory:

688 MB SymAutoProtect

328 MB savapi

279 MB nessusd

156 MB softwareupdated

131 MB Safari

Virtual Memory Information:

1.17 GB Free RAM

3.34 GB Active RAM

2.12 GB Inactive RAM

1.27 GB Wired RAM

1.37 GB Page-ins

70 MB Page-outs

pg94 · June 26, 2014

I just updated flash, didn't know it was out of date but I don't think that could have been causing my mac and fans to go crazy.

On a side note, I don't have a whole bunch of important documents and programs on my mac, should I move everything I want onto an external drive and re-install the OS?

Edited June 26, 2014 by pg94

cooper · June 26, 2014

Before you run off and reinstall, how long have these problems been occurring? Since you got the device or more recently? In case of the latter, can you recall doing anything out of the ordinary on that day that might be related to this, like install a patch, while browsing ending up on a page you didn't mean to, receiving an email that when opened looked... off, that sort of thing?

barry99705 · June 26, 2014

Take it to an apple store. Usually when that happens it's one of the thermistors on the heatsink gone bad. They can run a diagnostics test on it.

pg94 · June 26, 2014

This has been going on for awhile now. Probably about 2 months

mw3demo · June 26, 2014

Could if possibly be your antivirus scanning which bumps the load up? Try and install a fan control program such as this http://www.macupdate.com/app/mac/47386/macs-fan-control

Here are my temperatures on auto mode with Kali running, Mail, and a bunch of tabs on Firefox.

mw3demo · June 26, 2014

Okay, I did a quick google on the top processes by memory.

Top Processes by Memory:

688 MB SymAutoProtect

328 MB savapi

279 MB nessusd

156 MB softwareupdated

131 MB Safari

SymAutoProtect is part of Norton and is well documented at being a resource hog. Check out this thread regarding norton:

https://discussions.apple.com/thread/1910170?tstart=0 and the uninstaller: https://support.norton.com/sp/en/us/home/current/solutions/kb20080427024142EN_EndUserProfile_en_us

Also "savapi" is part of Avira, and when real time scanning is on, it becomes a hog. See here: https://forum.avira.com/wbb/index.php?page=Thread&threadID=144303

You should shutdown nessusd when you are not using it as well:

To stop nessusd via terminal:

sudo launchctl unload -w /Library/LaunchDaemons/com.tenablesecurity.nessusd.plist

To start nessusd via terminal:

sudo launchctl load -w /Library/LaunchDaemons/com.tenablesecurity.nessusd.plist

I personally would get rid of all the anti virus (You also appear to be running two at the same time), and replace is with clamxav (free). For a firewall, I use Little Snitch.

http://www.obdev.at/products/littlesnitch/index.html

http://www.clamxav.com/

Edited June 26, 2014 by mw3demo

mw3demo · June 26, 2014

For the sake of comparison, I've attached my report with the necessary section for you to compare:

Kernel Extensions:
	[loaded]	at.obdev.nke.LittleSnitch (4202 - SDK 10.8) Support

Startup Items:
	ChmodBPF: Path: /Library/StartupItems/ChmodBPF

Launch Daemons:
	[running]	at.obdev.littlesnitchd.plist Support
	[loaded]	com.adobe.fpsaud.plist Support
	[loaded]	com.github.dnscrypt-osxclient.DNSCryptAfterboot.plist Support
	[failed]	com.github.dnscrypt-osxclient.DNSCryptConsoleChange.plist Support
	[loaded]	com.github.dnscrypt-osxclient.DNSCryptControlChange.plist Support
	[loaded]	com.github.dnscrypt-osxclient.DNSCryptNetworkChange.plist Support
	[loaded]	com.oracle.java.Helper-Tool.plist Support
	[loaded]	com.oracle.java.JavaUpdateHelper.plist Support
	[not loaded]	com.teamviewer.teamviewer_service.plist Support
	[loaded]	org.macosforge.xquartz.privileged_startx.plist Support

Launch Agents:
	[running]	at.obdev.LittleSnitchUIAgent.plist Support
	[not loaded]	com.adobe.AAM.Updater-1.0.plist Support
	[running]	com.github.dnscrypt-osxclient.DNSCryptMenuBar.plist Support
	[loaded]	com.oracle.java.Java-Updater.plist Support
	[not loaded]	com.teamviewer.teamviewer.plist Support
	[not loaded]	com.teamviewer.teamviewer_desktop.plist Support
	[loaded]	org.macosforge.xquartz.startx.plist Support

User Launch Agents:
	[loaded]	com.adobe.ARM.[...].plist Support
	[loaded]	com.google.keystone.agent.plist Support

User Login Items:
	iTunesHelper
	Flux
	Viscosity
	Alfred 2

Internet Plug-ins:
	Unity Web Player: Version: UnityPlayer version 4.3.5f1 - SDK 10.6 Support
	Default Browser: Version: 537 - SDK 10.9
	AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 Support
	FlashPlayer-10.6: Version: 14.0.0.125 - SDK 10.6 Support
	AdobePDFViewerNPAPI: Version: 11.0.03 - SDK 10.6 Support
	Silverlight: Version: 5.1.30317.0 - SDK 10.6 Support
	Flash Player: Version: 14.0.0.125 - SDK 10.6 Support
	QuickTime Plugin: Version: 7.7.3
	SharePointBrowserPlugin: Version: 14.3.5 - SDK 10.6 Support
	AdobePDFViewer: Version: 11.0.03 - SDK 10.6 Support
	JavaAppletPlugin: Version: Java 8 Update 05 Check version

Safari Extensions:
	Adblock Plus: Version: 1.8.3

Audio Plug-ins:
	BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
	AirPlay: Version: 2.0 - SDK 10.9
	AppleAVBAudio: Version: 203.2 - SDK 10.9
	iSightAudio: Version: 7.7.3 - SDK 10.9

iTunes Plug-ins:
	Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

User Internet Plug-ins:
	Google Earth Web Plug-in: Version: 7.1 Support

3rd Party Preference Panes:
	DNSCrypt  Support
	Flash Player  Support
	Java  Support

Time Machine:
	Time Machine not configured!

Top Processes by CPU:
	     4%	PluginProcess
	     3%	coreaudiod
	     3%	vmware-vmx
	     3%	WindowServer
	     1%	fontd

Top Processes by Memory:
	2.77 GB	vmware-vmx
	1.26 GB	firefox
	803 MB	PluginProcess
	433 MB	com.apple.WebKit.WebContent
	426 MB	WindowServer

Virtual Memory Information:
	5.14 GB	Free RAM
	4.85 GB	Active RAM
	835 MB	Inactive RAM
	4.50 GB	Wired RAM
	4.17 GB	Page-ins
	0 B	Page-outs

pg94 · June 27, 2014

I have to keep Symantec to be able to use my university wifi. I've done all of this except removing Symantec and my Mac still is going nuts. I think I'll cave in and take it into the Apple store. Anyone want to give a rough estimate on how much this may cost?

barry99705 · June 27, 2014

No clue. If I was still an Apple tech I could at least tell you how much the parts would cost. Though I may have spoken too soon. Looks like they've move the temperature sensors to the logic board. The iFixit site has take apart how to's for this laptop and the heatsink doesn't have the sensors anymore.

pg94 · June 27, 2014

Well just to be safe I switched to my other computer, I'll have Apple look at it. I'd rather pay them to look at it then have something burn my computer out and have to buy a new one. Thanks for the help everyone!

mw3demo · June 27, 2014

Did you install Norton two months ago?

Edit: Some time ago, when I was at university, I was in the same boat as you. It took time, but we got them to ditch Norton. It was horrendous, I had a brand new computer at the time, and after installing Norton it felt like my old machine.

I am assuming that the Norton has some kind of access control for you to connect? What is stopping you uninstalling it and connecting?

Edited June 27, 2014 by mw3demo

pg94 · June 27, 2014

From my understanding I think its like a key. If you don't have the most up to date version the university servers "quarantine" you and you're not allowed internet access unless you're updating norton. I feel that there may be a way to by pass it but from my understanding the schools system is very solid.

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