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Order Status Of Pineapple


fstubbsjr
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Hi, I recently ordered a pineapple WIFI (25th of Mar). I paid with paypal w/expidited shipping. I had orderd one many years ago, but needed new equipment. My problem is that I do not see any status of my order except for a completed status in Paypal. I tried to enter information through the HAK 5 store/order status site, but Paypal gives me a number that obviously does not translate or cross reference over to a HAK 5 order number. Since the number was not accepted, I could not email the customer support team using that link. Therefore, I was forced to call Paypal, who said they are trying to contact the vendor (HAK5). I simply need to know what my shipping status is, I did pay for (2 day shipping). I understand that things don't always go as planned. I certainly did not want to use this forum to solicit for help, but honestly, I have no other choice. I like HAK5 and the whole community, and like I said, have have ordered from them before. So if anyone from customer service is reading this; please help! Even if the Pineapple V Ultra unit has not shipped, I would appreciate knowing the shipping status. Thanks! :mellow:

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If you have a junk mail folder for the email address you used the email from the HakShop may be in there... If it isn't see below.

Contact Info for the Hakshop:

15501 San Pablo Ave #G325 Richmond, CA 94806

Tel: 415-779-4255
Fax: 888-275-3597
Email: shop@hak5.org

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Dir Sir/Mam HAK5, 3 days ago(29 March, 2014), you stated that you would get back to me ASAP concerning an order that I made that should have been here. Could you please, let me know the status of my order? You told me to look it up on your site. However, the order number given to me by Paypal does not work in your system as it is just an invoice number. I have also tried call the phone number listed on your several times, but only recieve a voice mail. Please understand my position in this transaction:

1. I paid for an item.

2. I paid for expidited shipping

3. I have bought items from you before,

4. You said you would contact me ASAP, that was 3 days ago

5. No one, to this date, has sent a status concerning my order.

6. Again, I fully understand an item being shipped late may be out of your control

7. Please Help Me!

Edited by fstubbsjr
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Dir Sir/Mam HAK5, 3 days ago(29 March, 2014), you stated that you would get back to me ASAP concerning an order that I made that should have been here. Could you please, let me know the status of my order? You told me to look it up on your site. However, the order number given to me by Paypal does not work in your system as it is just an invoice number. I have also tried call the phone number listed on your several times, but only recieve a voice mail. Please understand my position in this transaction:

1. I paid for an item.

2. I paid for expidited shipping

3. I have bought items from you before,

4. You said you would contact me ASAP, that was 3 days ago

5. No one, to this date, has sent a status concerning my order.

6. Again, I fully understand an item being shipped late may be out of your control

7. Please Help Me!

Hi fstubbsjr,

First of all, no need to double post, one is enough! :)

While I personally cannot check your order for you (This is what Sara does), I can tell you that if you contacted the hakshop on a Saturday (29th), you will not get reply on the weekend, as we only operate from Mon-Fri. This also means that if you ordered a product, it'll not be processed until earliest Monday. We usually need about 24-48h for this.

If you wrote us an email to shop@hak5.org, we should reply to it within 48 hours. If we do not, please email us again. Do keep in mind that the shop is in California so on Pacific time. That means it's 3PM there right now. The same goes for leaving us messages on our voicemail.

I am truly sorry for any inconvenience this causes. We will get your issue sorted out ASAP.

Best Regards,

Sebkinne

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