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New Pineapple arrived - Not working - solid red led


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Posted (edited)

MK5 pineapple just arrived and it's not getting past the point of installing the micro SD card

How do I go about getting a refund?

Edited by jennpatt
Posted

Also note I did a factory reset. Still no dice. Downloaded zip file and replaced the one on MicroSD. Still solid red led.

What do you mean the "one"? Shouldn't there be two files? The image and the checksum? There are exact steps to doing a reset, just trying to make sure you didn't miss anything.

And I'm not sure where your expectations lie but the hakshop might not get back to you in the timeframe you're expecting. They're a busy bunch.

Posted

What I mean, unzipped the one zip file and found two files on it, replaced the files on the Micro card with the one(s) I downloaded.

Followed the reset steps as well.

Still not working.

Posted

Just tried a different MicroSD and formatted to FAT, copied files over . Now I have solid blue LED. Maybe in luck. Oh now flashing blue.

Wonder if going through customs (xray) kills cards etc.

Jenn

Posted

There'd be some angry people at Airports if it did... But shipments/packages may be exposed to higher levels of radiation. You never know. Good luck.

Posted

Just tried a different MicroSD and formatted to FAT, copied files over . Now I have solid blue LED. Maybe in luck. Oh now flashing blue.

Wonder if going through customs (xray) kills cards etc.

Jenn

Blinking blue is what you want, that's the first boot.

Best regards,

Sebkinne

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