jennpatt Posted February 26, 2014 Posted February 26, 2014 (edited) MK5 pineapple just arrived and it's not getting past the point of installing the micro SD card How do I go about getting a refund? Edited February 26, 2014 by jennpatt Quote
jennpatt Posted February 26, 2014 Author Posted February 26, 2014 Also note I did a factory reset. Still no dice. Downloaded zip file and replaced the one on MicroSD. Still solid red led. Quote
Foxtrot Posted February 26, 2014 Posted February 26, 2014 If you want a refund, Email the hakshop. [email protected] Quote
jennpatt Posted February 26, 2014 Author Posted February 26, 2014 Thanks, Did that - nothing yet. Quote
thesugarat Posted February 26, 2014 Posted February 26, 2014 Also note I did a factory reset. Still no dice. Downloaded zip file and replaced the one on MicroSD. Still solid red led. What do you mean the "one"? Shouldn't there be two files? The image and the checksum? There are exact steps to doing a reset, just trying to make sure you didn't miss anything. And I'm not sure where your expectations lie but the hakshop might not get back to you in the timeframe you're expecting. They're a busy bunch. Quote
jennpatt Posted February 26, 2014 Author Posted February 26, 2014 What I mean, unzipped the one zip file and found two files on it, replaced the files on the Micro card with the one(s) I downloaded. Followed the reset steps as well. Still not working. Quote
thesugarat Posted February 26, 2014 Posted February 26, 2014 Ok, Another option might be here: https://forums.hak5.org/index.php?/topic/31762-solid-green-and-amber-lights/ USB seemed to have worked for jorrit... and somebody else formatted their sd card to EXT2 Quote
jennpatt Posted February 26, 2014 Author Posted February 26, 2014 Just tried a different MicroSD and formatted to FAT, copied files over . Now I have solid blue LED. Maybe in luck. Oh now flashing blue. Wonder if going through customs (xray) kills cards etc. Jenn Quote
thesugarat Posted February 26, 2014 Posted February 26, 2014 There'd be some angry people at Airports if it did... But shipments/packages may be exposed to higher levels of radiation. You never know. Good luck. Quote
Sebkinne Posted February 26, 2014 Posted February 26, 2014 Just tried a different MicroSD and formatted to FAT, copied files over . Now I have solid blue LED. Maybe in luck. Oh now flashing blue. Wonder if going through customs (xray) kills cards etc. Jenn Blinking blue is what you want, that's the first boot. Best regards, Sebkinne Quote
Darren Kitchen Posted February 26, 2014 Posted February 26, 2014 Checked for the email, didn't see anything. If you're still having trouble and need any assistance with your purchase just drop us a line at [email protected] - were here to please. Quote
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