JackChitt Posted February 6, 2014 Share Posted February 6, 2014 Has anyone had any luck contacting these people? I sent them a message regarding my MK5 I need to exchange and haven't heard back....... Quote Link to comment Share on other sites More sharing options...
Guest spazi Posted February 6, 2014 Share Posted February 6, 2014 the hakshop usually respond within 48 hours. How long have you waited?I never had any problems with these guys :) Quote Link to comment Share on other sites More sharing options...
yabasoya Posted February 6, 2014 Share Posted February 6, 2014 (edited) I emailed them 3 times in a months time with no response. I got the auto-reply so I know they got it. Thanks for emailing the HakShop. We're super thankful for your business! Just as a quick heads up, we'll get back to you ASAP. This is typically 1-2 business days (Monday-Friday). We're happy to help with your order. For technical support inquiries please see the product specific links below. Wondering about your order? You can find tracking and other information by entering your order number and email address at http://hakshop.myshopify.com/pages/order-status. Please keep in mind that it may take 1-2 business days for tracking information to update. Shop Support Shipping Information / International Info: http://hakshop.myshopify.com/pages/shipping-info Refunds and Exchanges: http://hakshop.myshopify.com/pages/refund-and-return-policy Quotes and PO's: http://hakshop.myshopify.com/pages/contact Frequently Asked Product Questions: http://hakshop.myshopify.com/pages/item-faq General Store Information / Payment Inquiries: http://hakshop.myshopify.com/pages/store-faq Product Support Community Forums: http://forums.hak5.org/ USB Rubber Ducky - http://usbrubberducky.com WiFi Pineapple - http://wifipineapple.com Ubertooth One - http://ubertooth.sourceforge.net/hardware/one/ Throwing Star LAN Tap - http://greatscottgadgets.com/throwingstar/ -- --The HakShop Team @HakShop Run by the small and elite Hak5 team, the HakShop is dedicated to serving the Information Security community. Hak5, LLC., and affiliates are not responsible for your actions. Please hack responsibly. Edited February 6, 2014 by yabasoya Quote Link to comment Share on other sites More sharing options...
Guest spazi Posted February 6, 2014 Share Posted February 6, 2014 Wow, they must be super busy Quote Link to comment Share on other sites More sharing options...
barry99705 Posted February 7, 2014 Share Posted February 7, 2014 Guys, don't forget, there's only 4 or 5 people that work in the main office. Give them a bit, they'll get back to you. Quote Link to comment Share on other sites More sharing options...
JackChitt Posted February 7, 2014 Author Share Posted February 7, 2014 I just got a reply today. I sent them a message via email listed at the bottom of the page instead of opening a ticket. Great people. Seems they will accept my exchange considering the documentation of my issues. Quote Link to comment Share on other sites More sharing options...
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