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Pineapple Juice 1800 not working


Sabri
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Hi all.

I have purchased the Wifi Pineapple with the battery package (holiday promotion) but my battery seems not to work at all.

I have charged it but when I plug it into the Pineapple it doesn't work.

Of course the Pineapple works properly with the AC Adapter.

Is the battery broken (I hope not) or am I doing something wrong?

I attach two photos illustrating the situation.

post-46487-0-94252400-1390575481_thumb.jpost-46487-0-19830400-1390575487_thumb.j

Thanks in advance to all

Edited by Cotica
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To charge the battery, make sure the power switch is in the ON position.

Also, please make sure to use the correct charger. You'll need to use the one for the battery, NOT the one for the WiFi Pineapple MKV.

Beat regards,

Sebkinne

The ON position is that of the second photo I have posted above?

Anyway, of course I am using the correct charger sent with the battery.

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To be honest, I cannot see if the switch is in the ON or OFF position. Kind of looks like it's in the "O" position.

I am not trying to insult you by suggesting you are using the wrong charger - lots of others have mixed up the chargers or thought because they are all around 12V they are the same.

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To be honest, I cannot see if the switch is in the ON or OFF position. Kind of looks like it's in the "O" position.

I am not trying to insult you by suggesting you are using the wrong charger - lots of others have mixed up the chargers or thought because they are all around 12V they are the same.

No problem, sir. Just to be sure: the Wifi Pineapple charger does NOT have a led (red in particular) on it, right?

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If for any reason you are having trouble with your pineapple juice please contact shop@hak5.org

Done.

Note that I have never seen the green light on the charger turned ON.

I have to admit that I am very disappointed of this situation because I have just seen other posts saying the same problem apparently.

Waiting for a reply.

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Just saying in those pictures the switch is OFF.

Yes, I know.

In fact I switch it to ON all the night but today it is not working anyway.

Furthermore, I have never seen the green LED on since the battery has arrived (4 days ago).

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same issue i have with the new battery they just sent and my old battery that was from the holiday bundle.. irritating..

So you have had the same problem with two different batteries?

BTW I haven't received any response to my email yet.

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So you have had the same problem with two different batteries?

BTW I haven't received any response to my email yet.

they are holding some kind of charge, but i have never seen the green led light on either of the Pineapple Juice chargers. They only display an red led light.

Haven't really tested to see how long they stay powered on.

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We aren't able to reply to every email within 24h. We aim to respond within 48h though. If you haven't received a response yet, Sara will get to you soon.

Best regards,

Sebkinne

No problem, Seb.

I can wait.

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  • 4 months later...

Cotica,

I thought attaching the pictures was a very good idea. And just for the record, the charger appears to be the correct one, but the battery switch was definitely in the wrong position.

Mine won't charge. (i get 3 out of 4 green lights) Any suggestion?

cheeto,

The referenced battery has one red led and the charger has one red and one green. What am I missing?

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