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Hak5 Shop not working?


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Sorry for posting this here, I don't know where else to post it.

I recently tried to purchase a pineapple, a ducky and a cruzer fit for the pineapple.

When i got to the checkout the site had declined my card, but it works on every other site?

I'm from the UK and using a VISA debit card, i've contacted my bank and they said that there is nothing wrong with my card, is there a shop issue?

-Skipper

Edited by Skipper
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I had this happen to me a lot! It always seems to happen with Visa cards, I tried using different networks, borwsers, and OS's and it eventually worked in a windows xp virtual machine. I have no idea why but it did. Hope that helps!

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Are you using a VPN connection or any other form of obfuscation i.e. tor? If you aren't you might actually try using a VPN connection to get a US IP address and see what happens. Not sure why you should need it though... Can you call them and place an order over the phone?

edit:

ibvpn is a very reasonable service. Allowed me to watch the Olympics via BBC iPlayer website... also works on iPhone and iPad.

Edited by thesugarat
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Just keep trying I had to try to order my stuff on three different occasions before it went through and we both used a visa card.

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This isn't hak5's fault - shopify has specific criteria that they follow on who or whom not to make transactions with. I don't know the details but this is what I remember from previous cases like yours.

It is usually some detail that doesn't match, a proxy wouldn't help you in that case..

I suggest you contact shop@hak5.org and see if they can do anything, but as I said, this isn't necessarily possible.

I have also moved this thread to the "Everything Else" forum as this is not Pineapple related.

Best Regards,

Sebkinne

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Finally got my order in!

Turns out that my bank had blocked the card because they thought that someone had access to my account so i phoned them and they unblocked it and it worked straight away!

-Skipper

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