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How-to Ask For Help With The Jasager

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Before posting a question, read the firmware changelog at http://cloud.wifipineapple.com/index.php?changes

In order to troubleshoot and improve overall experience with the WiFi Pineapple, there is criteria that should be supplied when asking for assistance. This gives developers feedback on making the Wifi Pineapple more user friendly and information to address issues that may currently exist.

Providing as much of the information below, if it applies, along with the issue will help the community better assist with the problem.

  • Pineapple Hardware Version (ex: Mark III, Mark IV, etc.):
  • Pineapple Software Version (ex: 2.5.0, 2.6.4):
  • OS used to connect to the pineapple:
  • Network layout of how your setup is connected (including IP information):
  • All the tools/options that are running on the pineapple when the issue happened:
  • Ping results from computer to pineapple:
  • Is the problem repeatable (Yes/No):
  • Steps taken which created the problem:
  • Error Messages:
  • Log file information (use spoiler tags for large logs):
  • Anything else that was attempted to 'fix' the problem:

Feel free to copy/paste the list to your post and fill out the information.

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