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Shockwave Strange Problem


chemical349
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my problem is really strange to me, i am not sure if someone here can tell me what happen.

i have a desktop and 3 users running shockwave with no problems, all chrom, firefox or IE.

Few months ago, i forgot how long exactly it was, the shockwave player start to crash in my user account, i did not access to check whether the other two account in my desktop. i try with difference browser, IE or Firefox (i mainly use chrome) all of them are not work. First crash then the screen turn into green.

i try to uninstall or reinstall all flash player & shockwave player but no luck, i finally restore my computer to about a month ago and its work again.

i did not realise that my wife's account and the other were not able to play video in youtube or any shockwave require web page. i again try to uninstall or reinstall all flash & shockwave again & again but with no luck and when no other option, i try to create a 4th user account but not work also.

because the other two accounts does not create any restore point, so i cannot use the old trick to restore it.

today, i try to reinstall a new win7 and the same problem appear.

my suspect is that must be on window 7 update cause this problems.

does anyone know how is this happen and how to solve it?

i also try to use sysexport from nirsoft to compare both of my user account's windows update history but they are identical.

i would be really appreciate someone could shred me some light what is the problems i have.

million thanks in advance.

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Have you tried downloading the latest version of the Shockwave and reinstalling it again? It could be installer that is corrupted or the Windows update that is causing the problem.

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Why is it only a windows 7 issue and not a Shockwave, or even browser compatibility issue with latest shockwave? What happens if you downgrade the Shockwave version to older versions? I see lots of complaints about Shockwave across all windows platforms and browsers, both 32 and 64bit. What versions of the browser(s) are you using. The browsers might not be compatible with the latest shockwave player.

Check the event viewer in windows for errors(if any logged from this) and then google the event id to see what it might be related to. Also, check the adobe forums, might be some answers to this already.

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Why is it only a windows 7 issue and not a Shockwave, or even browser compatibility issue with latest shockwave? What happens if you downgrade the Shockwave version to older versions? I see lots of complaints about Shockwave across all windows platforms and browsers, both 32 and 64bit. What versions of the browser(s) are you using. The browsers might not be compatible with the latest shockwave player.

Check the event viewer in windows for errors(if any logged from this) and then google the event id to see what it might be related to. Also, check the adobe forums, might be some answers to this already.

after right click to deactivate accelerate , it's work.

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did you scan your system for errors/malware/virus'/rootkits? dont forget to check the registry as well for errors esp if its effecting multiple browsers

Also, when you uninstalled it, did you make sure every component that it installs, INCLUDING registry keys, were removed from your pc before you re-installed it? did you make sure to clear out all temp files and restart you machine before re-installing it?

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