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Found 16 results

  1. Hi I need to speak to a modulator with hak5 regarding a shipping issue I ordered the key croc and another item and paid for in full on May 16th and I was supposed to get it shipped on May 26th and I spoke to zendesk about the issue and for some reason they decided to put my order on hold when I did not give them authorization to do so and I have no clue what to do because they are not helping me I just need my order shipped to me and every time I go on the tracking link it says that it's been ordered but not shipped can somebody from hak5 help me please! Thank you so much! Please help
  2. Hi, I recently ordered a field kit from Hak5 in Canada and i have been given a $96.08 CAD bill on top of my purchase. According to the Canada post, the shipper (i.e. Hak5) has created special type of parcel request, i.e. a COD Parcel, which instructs the delivery service (i.e Canada Post) to collect X amount (i.i. 96.08) from the receiver , at the time of delivery, which then Canada Post will be sending back to Hak5 . This fee is not customs fee and/ or VAT. Canada post calls this fee, COD - Collect on Delivery. Here is a link to Canada post description. https://www.canadapost.c
  3. Hi Everyone, Just a general inquiry. Does anyone know how long it usually takes to receive Hak5 tools in Canada. I ordered Hak5 field kit (i.e. tetra basic and no battery pack) on their black friday sale. I know it has only being 4 days and there was also a weekend in between and Hak5 says that it will take between 4-11 days for delivery. So i am not complaining, I am just wondering if anyone has ordered tools in Canada and how much time it took customs to clear the merchandise. FYI, it currently shows that my order has been shipped with DHL. Any suggestions would be nice. Psyched
  4. Hello there, So i am interested in ordering a product in my case to Austria, and i wanted to ask, how will the payment be proceeded? In euros, or in USD or something else? Please respond ASAP. Please excuse my english.
  5. Hi, According to the Hak5 policy page (https://hakshop.com/pages/policy), it is clearly stated that orders from South Africa will be serviced. I was really excited to see this, however upon trying to order, I am unable to select South Africa from the drop down list of countries. Could you please update this list to include South Africa? I would really love to purchase a Wifi Pineapple Tetra and a Rubber Ducky. Also, please confirm if payment methods are only via Paypal and Amazon Pay? Is direct credit card payment not an option? The payment issue is workable howev
  6. Hello everyone, I am a little bit new to the WiFi Pineapple Tetra device and specially to the Hak5 Community :D but I am pretty interested in it and I want to get one. However I have some problems. First of all I live in Lebanon hakshop doesn't ship this to my country, second of all hakshop only supports PayPal which also isn't supported in Lebanon. So in this case I started thinking of borderlinx (www.borderlinx.com) and this company provides the user a US address that I can ship the products to and later on ship to Lebanon and they also have a concierge service that can buy the product
  7. I want to buy a bash bunny but shipping to pakistan is not supported what should I do? I really want one p.s thanks for your time
  8. sorry for the tag vomit, i just wanted to get as much meta to make this relevant as i couldn't find much along what was happening with me in the search. I know there is an extremely small staff in the warehouse and any questions go into a zendesk queue. and that's totally fine. i'm cool with that and the wait. i get it. my steps were the following: 1. order the items (2 pineapples and a yagi) 2. make purchase 3. tell my CC custserv that this is a VALID transaction as fraud detect grabbed it immediately 4. check order status (pending) 5. wait 3 days, order is canc
  9. Dear Shannon, Yes! I checked all areas and both E-mails both Earthlink and Hotmail that I used to send out. I thought that my first Emails from Earthlink might have been blocked by the system it happened to me once before someone blocked all Earthlink emails so mine had not gotten through. So I checked everything and I could not find any emails that came to me from Sara or Hak5. Thank you so much for helping me with this situation. I do not trust UPS and I will tell you why. My son bought a Large screen TV and UPS said it was delivered but it was not, then after they st
  10. To: anyone who even cares about your customers, I have not heard anything back from you, this is a bad way to do business, You leave no number at all for people to call for help and do not answer their emails in a timely manner. Dear Sir, They said they delivered my package with tracking number 1Z0W40E71295272006 at 1:45 but no truck stopped here at all. I know this because I have full surveillance by camera and record everything. A truck did pass at 1:48 but never stopped at all. My order number is: #80392
  11. Anyone had any experience of UK Shipping from the Hakshop? I'm thinking of getting my hands on a Pineapple Nano but not entirely sure how much duty/VAT I'll have to pay when it comes through customs. Also how long does UK shipping usually take? Cheers.
  12. Hi guys, I've recently purchased the Wifi Pineapple mark V, just wondering how long it takes to process the order? :/ I know its listed on the website and all but I've not received any emails from hak5 regarding my previous inquiries about shipment to Singapore. I had to use bordernlinx to forward the mail. Does anyone have the same experience with hak5shop? Thanks!
  13. Hi guys, yesterday I ordered WiFi Pineapple , but today the payment Status is refunded !! I'm not sure what the problem is with my address or the shipping method ? by the way ,I'm using myus.com (package forward service) is it allowed or not? and it's says : ORDER CANCELLED ON FEBRUARY 05, 2015 05:45PM(Reason: inventory) So what i did wrong ? or how to solve it :( please help me guys p.s. i live in the middle east
  14. I have the money to purchase a MK V but the shipping for the UK is $48, will there be a cheaper method of shipping in the near future or should I bite my tongue and pay for the current rate now?
  15. Hey there, I ordered the Travel Kit Upgrade on the day of the Mark V release. I saw that the shipping would be delayed, and the package would be sent 10/21. So, as announced I received an e-mail the 21st, saying that my order had been shipped: "We wanted to let you know that your order (#xxxxx-x) was shipped via UPS, UPS Ground on 10/21/2013.", and of course the Travel Kit is in the Item list. But, still this day today, there is absolutely no tracking updates from UPS. It still just says: "Order Processed: Ready for UPS". What does this mean? Is there something wrong with my order? Or is
  16. Hello, I recently placed a purchase for one of the Wifi Pineapple's and was promptly notified via email that my order had been automatically canceled, the email stated the following: Being rather confused by this, I emailed customer service requesting further information as to why my order had been canceled, the response I was provided with was: Totally understandable, and prior to receiving this email from support, I had placed a second order on the Hak5.org store assuming that I had perhaps keyed in the shipping information incorrectly. The first order reflects being canceled, my ban
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