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I ordered a Mark V in early January, and couldn't connect to the UI out of the box. Posted about it here: https://forums.hak5.org/index.php?/topic/31580-first-boot-setup-failure/ A few days later I sent an email to HakShop describing the issue, and after a little coordination they shipped me a new one. Got it in the mail tonight, went through the first boot process, and was logged in within 10 minutes of opening the box. Now I just need to dig through the tutorials for this guy. Thanks for taking care of it in such a timely manner, HakShop!