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Hi, I received a wifi backfire antenna from radiolabs.com about 8 months ago on Christmas and when I received it the wire coming from the antenna wasnt connected at all, so there was no way to use the antenna at all, I've been trying to contact radiolabs support since december and they still will not return a single email, is there anything else I can do? Any recommendations at all would be appreciated. I would really like to get a replacement or just fix this one, I would consider buying another but I didn't even get to try this out so I don't even know if it is worth it in the first place. Thanks Here is the email I sent them along with the photo I attached