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Showing results for tags 'customer service'.
I ordered a Mark V in early January, and couldn't connect to the UI out of the box. Posted about it here: https://forums.hak5.org/index.php?/topic/31580-first-boot-setup-failure/ A few days later I sent an email to HakShop describing the issue, and after a little coordination they shipped me a new one. Got it in the mail tonight, went through the first boot process, and was logged in within 10 minutes of opening the box. Now I just need to dig through the tutorials for this guy. Thanks for taking care of it in such a timely manner, HakShop!
Hello, I recently placed a purchase for one of the Wifi Pineapple's and was promptly notified via email that my order had been automatically canceled, the email stated the following: Being rather confused by this, I emailed customer service requesting further information as to why my order had been canceled, the response I was provided with was: Totally understandable, and prior to receiving this email from support, I had placed a second order on the Hak5.org store assuming that I had perhaps keyed in the shipping information incorrectly. The first order reflects being canceled, my bank also reflects the same information but this new order I placed, is stuck in a "processing" state and I'm unable to get any sort of information from the customer service department. I've called, left a message and sent about 5 emails since receiving this notice, providing the link to my linked-in account, even sent an email from my company just as a secondary layer of proof, no response. I'm not sure what to think at this point, the money was deducted from my account but I've not received word if the information I provided was sufficient proof or not. I'm afraid that this has been a rather unpleasant experience thus far, people often have items sent to their place of business, this isn't abnormal behavior by any means and being that this item was supposed to be delegated for work related purposes, I opted for the 2 day shipping, it doesn't appear that I'm going to receive my item on time even though the site states that _most_ items are shipped within the first 24 hours. I'm a bit frustrated, am out 130+ dollars and have no idea if my item is going to ship or what the status is of the order, I'd very much like a response on this if possible. I can understand being a smaller business and having to be cautious when mailing to a secondary addresses but, I've provided the proof requested, I've been charged for the item, I just want this issue resolved. Any assistance with this will be greatly appreciated, thank you for your time.