I second this. There were several statements that there will be firmware updates (of which some were posted publicly by Darren in this forum), which were never fulfilled. Users also requested the source code to be fully released, which also never happened. The firmware is buggy as hell and not everything can be fixed from the framework files alone. Heck, just drop the code on Github and everything would be fine or at least bearable. I am heavily disappointed by the lack of support of Hak5 and we as a company have switched to other manufacturers, since we cannot rely on Hak5. You sell full-priced products that can by no means be called ready for production and then refuse to release updates or the source, even though some fixes for important bugs have been posted on this forum and on Github and there are users willing to fix your dirty work if it would be possible.