I got a Wifi Pineapple tactical last week and had some problems with the initial setup.
I followed the procedure to update it with no issues but I had some problem connecting to the network and after I did and got on the setup page it just went for ages spinning on the verify your device part from memory (hour plus). This was on a Mac.
In the end I had to come back to it but while it lights up normally but does nothing and goes to the firmware recovery stage (as in red light) when pressing the reset but when powering up but it does not display a WIFI network or will it connect to a Mac, linux or windows, meaning I cannot do a firmware recovery.
I am waiting on support to get back to me but I was wondering on any ideas on moving this forward.