Its clear, they dont have a team to beta test the device.
Are you talking about hardware or software? Probably software. A beta firmware exists, where people can opt-in and beta test the new firmware, so here the community can help them.
They rely on "paying" customer to test and report bugs that hardly get fixed. Have I missed something?
Bugs that hardly get fixed? For example what?
I am a paying customer and you want to brand the Pineapple a "Community project"!!!
The community can write modules, so this is probably where the "community project" comes from. The firmware and hardware is from Hak5, where you also have warranty on.
Example: My BashBunny had a broken USB plug on arrival, I made a short video demonstrating the issue, they sent me a new one without hesitation on the next day. 0 fees whatsoever. Honestly this is one of the best customer support you can ever wish for.
Obviously the payloads/modules which are community written don't have warranty on them, but this is clearly stated in their policy. This makes sense and is a google search away.
The support here is terrible.
This isn't official tech support here. It's a community forum.
Its only becuase I know a bit of linux, that I can make something of this device, something that was not sold to me as.
I agree that you can definitly get more out of the pineapple when you know linux, but there is an easy to use UI/UX which people can use who don't know linux.
How about the people, who are not linux strong and fell for the ease of use hype?
UI/UX. The pineapple isn't shell-only or anything like that.
Its only because of the type of customers they [Hak5] got who are willing to spend time/money helping, is why they get away with such poor service/products.
I agree that Hak5 has an awesome community which helps a lot of other people. So how did Hak5 get this community? By delivering awesome products! No company has a helpful community but shitty products, this wouldn't make sense.
People, a lot of hak5 device, and tools you can build yourself. Just get to know kali, the tools available and use a rasberry pi. There is nothing the thing can do, that a pi cant! Thats just a fact.
Yeah obviously you can all build it yourself. If you want, you can also write the firmware yourself. That's just a fact 🙂 Hak5 delivers not only hardware, but also software. The devices can be used out of the box and you don't have to program or build anything for them to work. That's the purpose of them.
On a raspberry pi, you probably have to build a lot of things on it (hardware) but also proram a lot of it (software) to get it working as a Hak5 product. So obviously you could do that, it just takes a lot of time.
If something sounds too good to be true (especially from hak5) then.... Invest in yourself, not hak5
That's just plainly not true. Take the key croc for example. I watched the advertisment they made and it sounded too good to be true, so I bought it. And guess what, the keycroc really is too good to be true. I have yet to hear about another keylogger which even comes close the key croc. It's overall just an amazing tool and I think the price is on the lower end for its abilities. Honestly, they could sell it for 150$ and it would be a fair price still. The only thing that's a bit overpriced IMO is the ducky (compared to its alternatives).
Investing in yourself is always a good idea, doesn't matter if Hak5 published a product or not.