deano123

What have I started ?

Must say a big thanks to Darren for stepping in to resolve this issue. Seems the original package got held up somewhere US side, and Darren immediately got a new package resent via DHL. I have now received all items today, though I was stung with a larger than expected customs fee (which is absolutely no fault of Hak5, and out of their hands). I feel it was only decent to state this on this forum, and my trust in Hak5 is now regained. Looking forward to experimenting with these gadget ?

@Haze14334 - I am sure they are a nice bunch of guys and maybe this is an exception to the norm, but I think it is unfair to compare my issue with Amazon next day delivery expectation. I have been waiting nearly 1 and half months, so think I am justified with my complaint. The reason I brought it to this forum, is because support were not even replying to my query. Also left it 3 weeks before raising the issue.

Have you got the URL to this policy, because I just got an email from support saying that it takes up to 30 days for international orders. So guessing your quoted policy is now obsolete. Anyway support have failed to recognise that my wait has been well over 30 days. The story continues....

@Sebkinne - I did PM you, but still no response from support. Not a 'dickie bird'. I even emailed support again, and they don't even reply anymore. Feels like they have grabbed my money and could not give a dam. All I can say to those on this forum, make sure you pay through PayPal or use a credit card, because if something goes wrong with your order there is a third party to cover your back. Such a shame ?

Must admit I am very surprised with the customer services I receive from Hak5 shop, have spent $239 with them and still not received my goods (been more than a month). Have emailed them numerous times and get very generic vague responses. Come on guys, you can do better than this. Glad I paid through PayPal, that way their dispute resolution should be able to force them to resolve this. ?