unverified

Cool, so this gateway reserves the money in my bank account and tells you to "verify" by looking at a random .jpg of an ID card with sensitive details blurred out, more people should use this system. Now I am trying to get the customer service at hapkshop to remove my account, but they dont seem to understand the remove or the account part. Is there a way to contact someone there that might understand ?

After 8 days I got my money back. I learned that it wasn't Hak5 or their merchant that held the money, it was a security verification system or a security program that held the funds. That made me feel much better.

I just had the same thing happen to me. First I must say that I find some of the answers here amusing, I remember having to show an ID card when using a creditcard, I just cant remember if it was in the 1980's or 1990's. Since then we have PIn+Chip and Mastercard securecode. "Our order processor flagged the transaction while authorizing the payment. They need some additional information before it can be processed. That means it won't be able to ship it until some information has been verified." So according to my bank the money was taken from my account in the same second as I pressed the order button. So the problem was not with the credit card or securing the payment. There was some other information missing or needing verification. I was asked to e-mail a picture of a photo ID card showing my address but with any sensitive information like license ID covered. Since highly evolved countries dont have addresses on ID cards I couldnt do that, but there was a second option. E-mailing a picture of a photo ID without the address and a picture of the creditcard showing (perhaps they meant - only) the last 4 digits of the card. So what information did they really want that they didnt have yet ? A photo of me for sure, a photo of a partial ID card in a foreign language, a partial credit card. Mastercard does not have my photo. It's unlikely that the call center can read and verify the partial ID card. They also say that the information that is e-mailed will be promptly removed once this "verification" is done. Given that it probably takes less than 5 minutes to photoshop an ID card and a creditcard, what is it that they hope to achieve by the process ???? I sent a question to customer service about what "problem" they had found, then I canceled my order. I also sent a question about how to cancel my account with Hak5 (no point in having once since I cant order). But so far nothing useful back. It's obviously futile to post about this problem in this forum, but perhaps someone reads this before ordering from Hak5 and decides that companies that behaves like this shouldnt get any business.