breegoot

Thank you for a very reasonable and clear response to my questions, I appreciate it very much. We're all trying to stay safe out here and best practices help us all, thanks for taking the time, it helps everyone. I will repeat the purchase and I have the verification ready. Thanks!

Hi digip. My transaction did not take place in a department store. It took place over the internet. It absolutely does. As evidenced by the fact that you have probably never received and email asking for a copy of your ID after buying something online. Respectfully, I'm trying to keep focused on the fact that requesting a copy of someones ID after an online purchase is an unorthodox practice, and it is what originally prompted my post. I have issues with the way that my inquiry about this issue was handled in regards to customer service, but I'll take them up in a continuing conversation via email support.

Hi Sebkinne, thank you very much for the reply. To be fair and clear, I'm not making an accusation. I'm not saying that I caught this company doing anything wrong. When I emailed customer service and asked about this issue, the response I got was less than complete and accurate. This further fueled suspicion of something inappropriate going on. The response I received said that this can happen if the credit card billing address and the shipping address are not the same. My billing and shipping address are the same, so that makes it look like the person who responded just threw out a response to get me to go away or stop asking questions. I know you'll agree with me that when someone asks you for your personal information, you have the right to inquire as to the reason that they're asking and how it will be used. Especially when it occurs in such an unorthodox manner. Further, when I asked for the exact, specific reason that my purchase was flagged, I got no response. Again, this leaves the appearance that something weird is happening. I understand that you are trying to protect you business, I'm only doing the same thing as an individual, I'm sure you can understand. At this point, since the transaction was cancelled, if I purchase the product again, will I get the same verification email? I did get a little clarification on what exactly to send in for verifying my ID and am prepared to do that, as long as the transaction can proceed and I'm not flagged now in some additional way. Thank you for taking the time to read and respond to my questions and concerns.

I have never, ever, not one single time been asked to send in a copy of my ID to buy something online. Ever. I doubt you or anyone you know has either. It is not part of normal online purchasing. It's ironic that this is asked for under the guise of security, as if sending out copies of my ID on the internet is a good idea. I just received a response from the company with a explanation that was less than complete and was not satisfied with the information they gave me. Whey you don't fully respond to your customers questions about a topic like this it makes it look even worse. I will continue to speak with them and try to resolve it, so I'll mark this a solved. Thank you.

Hello, I placed an order and received an email saying they wanted a copy of my photo id to make a purchase. That's insane, what kind of identity theft scam is going on here? No legitimate business does this so can anyone tell me what is happening here? The fact that you can't call anyone on the phone doesn't help either, it just looks like total scam setup.