Thanks for the responses. I tried the factory reset option a few times with no results. I tried to set it up using a Linux VM (NAT mode, Bridged mode resulted in DNS errors) and it suddenly worked without a hitch. Until this point I had been using a Windows 10 OS. Not sure what the underling issue was but I think it has something to do with the way DNS was configured. I was receiving DNS errors when the pineapple was attempting to resolve www.wifipineapple.com (I could ping the IP of wifipineapple.com, but the FQDN was not resolving).