I am having the same issue, I ordered a Rubber Ducky from this site on Dec 30th. It said I needed to verify, which I did that same day. The order is still unfulfilled, not on back order when ordered and still isn't. I got a response from a ticket a few days ago telling me I hadn't verified "which I had already done a week ago," so I did it again just in case and asked if they received it this time, still no response, an unfulfilled order and an empty inbox awaiting at least a confirmation.
I would have been ok reading a disclaimer saying "Please allow a month of no communication for delivery." or We are busy/delayed please expect longer wait times."
The products seem great and the info is good at this site, but the customer service definitely leaves a bad taste in your mouth especially if you are a first time customer such as myself . I really want to like this place. If you are looking for a logistics manager or help, hell, I'll send my resume. =)
