[Power Issues with Tetra]

It would turn off on battery power and power cord. I think there was something wrong with the pineapple. I am waiting for my exchange now.

[Power Issues with Tetra]

7 hours ago, DigitalData said:

Does it completely turn off or reboot? Is it only turning off under a heavy load (like while running Recon?) Or will it randomly shut off with no load on it? 

It was just randomly turing off with or without running anything on it. 

[Malfunctioning Pineapple]

10 minutes ago, Sebkinne said:

We actually just moved from an email based support system to zendesk. This will ensure that we miss no emails from customers, and that they are taken care of in an orderly fashion. In your case, I see the ticket and Darren is taking care of it.

Thanks for letting me know. I appreciate it.

 

Wynda

[Malfunctioning Pineapple]

I figured they were probably busy. I was going to contact them again after Christmas. I think they may have more going on then they can keep up with. They may need to look into hiring a few people eventually to keep up with their business as it keeps increasing to help them out. Just an idea though.

[Malfunctioning Pineapple]

Just now, Rkiver said:

If you've emailed in what is happening, and they advised you to do a few things, which haven't resolved it, you then email them back and wait. It may indeed need to be replaced.

Thanks. I am just waiting now. It's been 4 days and haven't heard anything from them again yet. 

[Malfunctioning Pineapple]

I have only had my pineapple over a week and it keeps randomly turning off. I have tried resetting it and rebooting it. I have tried unplugging it from the outlet and replugging it back in and it still keeps turning off. Also one of the micro usb ports is faulty and sporadically works. Is anyone else having these issues? I contacted Hak 5 and only got one response about whats going on with it and what have I tried.

[Power Issues with Tetra]

I just got mine over a week ago and it keeps turning off and I have it plugged into the outlet. I have tried resetting and rebooting it and it doesn't stop it from randomly turning off.

[Gear case]

Are there any cases or bags sold that can hold various Hak5 equipment like the pineapple, yagi, their cables and antennas and future equipment?

 

Thanks

 

[Tetra Pineapple and wifi keep disconnected each other]

12 hours ago, Zylla said:

Yes! Your PC is sharing it's network-connection/internet to the Pineapple through the USB interface.

I'm not sure what could be causing your problems, as i don't have that much information to go on.
Do you have any power-saving features activated perhaps? Like USB or wifi power-saving?

I don't see any power saving features for the USB.  I was able to get it to work by continually messing around with it.

[Tetra Pineapple and wifi keep disconnected each other]

I tried in Windows 10 and also Kali Linux. I have the pineapple connected using the usb and plugging it into the outlet. I tried using the ethernet cable on it and was able to keep my computers wifi on. But am I supposed to be able to use my wifi on my laptop and pineapple at the same time without using ethernet? 

[Tetra Pineapple and wifi keep disconnected each other]

I just got my pineapple yesterday and I managed to update the firmware. It took about two hours because of wifi dropping from laptop.or pineapple. When I connect the wifi to my laptop then connect the tetra pineapple, the wifi disconnects from my laptop. The pineapple is still connected, then I reconnect the wifi and then the pineapple gets disconnected. Am I doing something wrong or is there a glitch with the pineapple?

Thank in advance.