MrKnickerbocker

Hi Darren, thank you for your reply. I've triple checked my spam folder but I the only emails I have from the 2nd and the 9th of september are the replies which I sent to shop@hak5.org on those dates. Something seems to have gone wrong somewhere along the line. However, I did get the email from Sara earlier today (yesterday for your time zone I believe) and I am very happy to say this case got completely resolved and I wanted to send you my thanks for that and for going the extra mile and by trying to contact me personally through the forums. Thank you!

So, days later and still no reply.....

I'm in the same boat. My order shipped the 29th and got lost by DHL before turning up on the other side of the world (Bangladesh) where it is now stuck in customs where it could take weeks or even months to clear according to DHL. DHL is advising me to consider the shipment as lost and to contact Hak5 to request a replacement but despite sending 4 emails in a week I've had exactly 0 responses. If you could let me know if/when you get a reply/replacement I'll update you should I hear something. If any of the crew are reading this, please let us know something. A week is too long for answering a customer's email IMO, especially if they are waiting for products which are paid for. At least let me know when I can expect a reply or even if my emails have reached you at all.

My international order got lost by DHL. I've sent an email to shop@hak5.com last week but haven't had a reply yet. The waiting is getting to me a bit and I've been anxiously F5-ing my mail on a constant basis. Anyone have any experience with a similar situation? How long does it usually take to get a reply?