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KingHackR

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  1. I hack for freedom for everyone, I have a code of ethics that I never steal and I respect peoples privacy. But if you are evil and want to do destruction look out. I do not care which side you say you are on. I work hard to make sure the truth comes out. Even if I have to sit in a man-hole and tap in to reveal it. Our freedom is sacred a lot of people died to give it to us and too many are willing to give it away, and too many are willing to take it away.
  2. I agree, that is why I said to keep it positive from now on. But I will never leave a negative unanswered.
  3. You and your buddy Mr. Protocol were useless. Your partner Mr. Protocol was even too scared to let me speak freely, so he shut down and locked me out of adding to the other forum topic to hide the truth about Hak5 and its lack of response, and I am a Dick? Enough Negative! now lets look to the positive from here on.
  4. Yes with a lot of effort, I was able finally to contact people who care. Sara and Shannon. I give them 10 stars ********** and five smiles :-) :-) :-) :-) :-).
  5. See how a few minutes with some one who cares solves problems.
  6. Dear Shannon, Yes! I checked all areas and both E-mails both Earthlink and Hotmail that I used to send out. I thought that my first Emails from Earthlink might have been blocked by the system it happened to me once before someone blocked all Earthlink emails so mine had not gotten through. So I checked everything and I could not find any emails that came to me from Sara or Hak5. Thank you so much for helping me with this situation. I do not trust UPS and I will tell you why. My son bought a Large screen TV and UPS said it was delivered but it was not, then after they started checking the driver had told then that he had left it with the people across the street and would retrieve it and get it to me. I caught the UPS truck coming down the street and stopping in front of the peoples house across the street so I ran right up to the truck and found out it was not with my neighbor across the street it had never left his truck. He went in back of his truck and got it for me. If I had not been fast in going after the missing TV, he I am sure was going to keep it for himself. Your emails seem to be reaching me fine. Yes I did just receive an email with a new tracking number that just came in around the time yours did. I hope this one makes it all the way to me my fingers are crossed J May God be with you and thank you, thank you for all your help. I could not have done it without your help. John AT&T Electronic Eng. From: Sara - I have your order on the way to you, The HakShop Team: Run by the Hak5 team, HakShop is dedicated to serving the Information Security community. Hi John, I think I figured out the issue. Please see the below text from Sara. Thanks! On Sep 19, 2016 11:03 AM, "Shannon Morse" wrote: Hi John, I read your forum post. Are you sure you didn't receive an email two days ago? Because I see that it is dated September 17. See the attached screenshot. Whatever the case, the shop is aware of your problem and you've been contacted (maybe it ended up in spam?). If you did indeed find a personal home phone number on the internet, please note that we take our personal privacy seriously. A call to one of our personal numbers will result in lots of time and money spent researching this issue. I've had a stalker in the past who started calling me and showing up. On Sep 19, 2016 9:05 AM, Sara ******It looks like this email to John was only sent to me and cc Sara Remmy. Did you send it to John too or just us?****** Date: Sep 17, 2016 11:27 AM Hi John, I apologize, I was unable to sit and answer emails yesterday due to the ongoing training event at the Hak5 Warehouse. I understand that your package has been marked as delivered, but was sent to the wrong address. After speaking with UPS, I have been instructed to send you a replacement package. I will send tracking to you on Monday. Let me know if you would like the package shipped to an alternate address. Please do not take my delay in response personally, I am trying my best to help all our customers in a timely manner. We do not offer phone support, due to overwhelming, long, difficult calls. Other than help with packing packages, I run the shop myself. Email is most of the time to the point and brief - much more time effective for large volumes of requests. I can understand the frustration of not receiving your package, I am here to help, and we do care greatly about our customers and the community. Timing is often difficult, and I apologize.
  7. Mr. Protocol If that is true then prove it because I received none period. "Hak5 goes above and beyond for customer service" That is Bullshit because I would not be posting here if that was even the slightest bit true. So you cut me off that helps a lot.

  8. I will hold off on the call and see if Shannon helps. You see I am fair about things. You sound like you are blowing a bolt. Just calm down and help get this problem resolved that's all I want. I am not hard to do business with. Maybe because I hack I learned to never give up.
  9. There is nothing irrational about covering your "a" when you have hundreds of dollars invested in a product and you follow protocol,l and get "0" response. Maybe you like throwing money away, I do not like to be hacked. I just received an email from Shannon ( Hi John, I just wanted to let you know that emailing Paul, Jenn, Darren, Mubix, and myself doesn't really help with shop concerns. Mubix is not employed by hak5, Paul and Jenn are no longer with the company. Darren and I work on the podcast (so if we receive and email from the shop, we just forward it to the same inbox, which slows down answering times since it adds to the queue.). We have all been working on a class called Pentest With Hak5 since early last week, so you may see a delay from the shop. Thanks! Shannon ) But not any from the Hak5 shop. I responded to her e-mail ( Dear Shannon; Thank you! You are the first person from Hak5 to show concern for my dilemma. I know you have a small shop I looked at it on Google maps. I have several hundred dollars invested in this order and would like help. Since even though I notified UPS myself it is the sender who UPS says is the one who is responsible to work with them in getting this resolved. I this is because it is the insurance company that will pay Hak5 not me. I have to get resolution through Hak5 and if they don’t respond in a timely manner it becomes worrisome. Can you help in getting this resolved? Thanks ) I hope she will get someone motivated from Hak5 to officially email me back and let me know what they are doing and what I should expect, what ever way things go. I am not crazy but I am responsible and expect others to be also. Who are you? If you work for Hak5 then get someone there motivated that's all I am asking for. That's not asking a lot either.
  10. Yea I have my first real home phone number to some one at Hak5 I will call it and see if I can get any care from Hak5 tomorrow.(I will not put the number here because I respect and want to protect their privacy) If it was a business number I would post it right away.
  11. HAK5 policy If, for any reason, you never received your package, we can help you sort this out.(This is all I am asking for) Bring it to our attention. (I have been trying to do that)We leave tracking your order up to you after we have sent it out. Email us regarding your inquiry and attach your original receipt with Order Number. (I have done this to every email address you have on your website)
  12. I am a man of action! Like a dog with a bone I will not let go until I feel that a fair resolution has been reached.
  13. All I want is for HAK-5 to be involved a little. To let me know one of three things First that they will replace the items that were lost, or Second that they are working with UPS to get my shipment to me, or Third that they will credit my credit card. Is that too much to ask? So again I say they are not doing their due diligence at all. I own a company and I make sure all my customers are happy. And if one has a problem I go out of my way or have one of my employees do what ever it takes to resolve the issue in a fair and responsible manner.
  14. My Camera's only show that they never stopped here at all They do not see beyond the range of a few hundred feet from my house so all they saw was the truck passing and not stopping at all and that was at 1:48 and not 1:45. The recording shows no stopping of a truck at my house. Yes, I may have started the ball rolling, but that is not what UPS wants. You can see the exact information from UPS's website above they put all the responsibility in the lap of the sender. But I do not want to be cheated and do not want HAK5 to be cheated so I did my Due Diligence despite the poor response from HAK5. I just looked and still do not see any response to any of my e-mails from HAK5 directly in my E-mail box.
  15. I did call UPS right away and copied the recording of the truck passing at 1:48 and not stopping and also that no one was at my house at 1:45. UPS says that I should call the sender and I posted what they say on their website. They say it is the senders responsibility not the receiver to make the complaint "read above". I talked with UPS and started the ball rolling but they said I have to contact the sender to officially make the report. That is what I tried to do by every means possible even texting their text only phone number and all their emails to no avail. I got no response at all. Of course I tried at first the way Hak5 said to do it, but after no response I used every channel I could to contact them. I will get a real persons phone number in time. What a pain that they never respond when I am doing what the UPS company asks me to do. I am following procedure, Hak5 is not or does not care about their customers to respond. I will get my money back through the credit card company but that's not what I wanted, I just wanted the shipment and a little care from Hak5. Is that too much to ask?
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