Hey - Thanks for any help you can offer. I have what I believe is a similar issue with the Novatel MC760 (though I apologize in advance if I'm missing something easy - I'm relatively new to the Pineapple).
The excerpt from the log you requested is below, and the wan2 device is no longer present when attempting the ifconfig command (3g-wan2: error fetching interface information: Device not found).
Also - The device works fine when connected directly to my linux PC.
Jan 1 00:01:13 Pineapple user.notice 3g-hotplug: Starting interface wan2 for device ttyUSB0
Jan 1 00:01:15 Pineapple daemon.notice pppd[2352]: pppd 2.4.5 started by root, uid 0
Jan 1 00:01:16 Pineapple local2.info chat[2357]: abort on (BUSY)
Jan 1 00:01:16 Pineapple local2.info chat[2357]: abort on (NO CARRIER)
Jan 1 00:01:16 Pineapple local2.info chat[2357]: abort on (ERROR)
Jan 1 00:01:16 Pineapple local2.info chat[2357]: abort on (NO DIAL TONE)
Jan 1 00:01:16 Pineapple local2.info chat[2357]: abort on (NO ANSWER)
Jan 1 00:01:16 Pineapple local2.info chat[2357]: abort on (DELAYED)
Jan 1 00:01:16 Pineapple local2.info chat[2357]: report (CONNECT)
Jan 1 00:01:16 Pineapple local2.info chat[2357]: timeout set to 10 seconds
Jan 1 00:01:16 Pineapple local2.info chat[2357]: send (AT^M)
Jan 1 00:01:16 Pineapple local2.info chat[2357]: expect (OK)
Jan 1 00:01:16 Pineapple local2.info chat[2357]: AT^M^M
Jan 1 00:01:16 Pineapple local2.info chat[2357]: OK
Jan 1 00:01:16 Pineapple local2.info chat[2357]: -- got it
Jan 1 00:01:16 Pineapple local2.info chat[2357]: send (ATZ^M)
Jan 1 00:01:16 Pineapple local2.info chat[2357]: timeout set to 30 seconds
Jan 1 00:01:16 Pineapple local2.info chat[2357]: expect (OK)
Jan 1 00:01:16 Pineapple local2.info chat[2357]: ^M
Jan 1 00:01:16 Pineapple local2.info chat[2357]: ATZ^M^M
Jan 1 00:01:16 Pineapple local2.info chat[2357]: OK
Jan 1 00:01:16 Pineapple local2.info chat[2357]: -- got it
Jan 1 00:01:16 Pineapple local2.info chat[2357]: send (ATDT#777^M)
Jan 1 00:01:17 Pineapple local2.info chat[2357]: expect (CONNECT)
Jan 1 00:01:17 Pineapple local2.info chat[2357]: ^M
Jan 1 00:01:18 Pineapple user.info sysinit: /www/pineapple/3g/3g.sh: line 114: /etc/init.d/firewall: not found
Jan 1 00:01:18 Pineapple user.info sysinit: /www/pineapple/3g/3g.sh: line 114: /etc/init.d/firewall: not found
Jan 1 00:01:18 Pineapple user.notice root: 3G: firewall stopped
Jan 1 00:01:19 Pineapple user.info sysinit: setting up led LAN
Jan 1 00:01:19 Pineapple user.info sysinit: setting up led WAN
Jan 1 00:01:19 Pineapple user.info sysinit: setting up led WLAN
Jan 1 00:01:19 Pineapple user.info sysinit: setting up led USB
Jan 1 00:01:47 Pineapple local2.info chat[2357]: alarm
Jan 1 00:01:47 Pineapple local2.info chat[2357]: Failed
Jan 1 00:01:47 Pineapple daemon.err pppd[2352]: Connect script failed
If there's any additional information I can provide, just let me know.
Thanks again,
-ag100