g00denz

I my IT career I have used soooooooooooo many Helpdesk systems and by far I found the winner has been OSTicket, it is simple, full featured and really just works once configured. I used to run RT, OTRS, ManageEngine, Salesforce and others either they were to complex, to difficult for people to use quickly and just cumbersome. OSTicket does everything right, yes they could use some more features but at the end of the day the extra feature we just would not use.

I have been running the incredible PBX at home for over 2 years, http://www.pbxinaflash.com/ also the http://www.nerdvittles.com site by Ward Mundy has all the important getting started guides. The system is by far the most secure, stable, and best complete open source PBX there is.There are alot of awesome addon's and tweaks that can be done like travelin man, google voice extensions, phone to sms. The other good option may be Elastix but it is more of an SBS type system than a PBX Run a dedicated laptop or white box for the system as timing is not so great in a virtual system, but you dont need alot of horsepower I run mine on an eeepc with an atom proc. Good luck, my experiences have been alot of work but definately worth the effort in learning the system