bstarz

Why? I am just trying to make the situation better. You have no idea how it feels to tell someone over the phone that Norton is worthless. The people we mess with everyday are scared. Most of them go out and BUY Norton because it "makes hackers go away". I get yelled at all the time telling people to disable Norton for 5 minutes. They are scared that people from the Internet might jump right in. It's sad too, because I have run into a lot of occasions where people with Norton STILL get virii and spyware. Even configuring Norton correctly, it still fubars the site up. I know the website is garbage. I have no choice in changing/fixing it. I am secretly writing a new one and will end up giving it away for free, just to help. The company who designed the website has a contract on us, so change will not happen anytime soon. Not only that, but most of the actual designers/programmers of the site have left the company. We call this one lady everyday to try and get something fixed and she just gives us garbage reasons for why it is broken on our end. If I had 5 minutes with the source, I would have all the problems fixed. The site is so bad, that it's driving my boss insane. This job is all repetition. She has just gotten tired of it. If you think the Norton problem is bad, this company forces a "component upgrade" on all the machines. Not only does it stick a dll out there to check everything like if the browser is IE6 or not (checks the registry), but it sticks old versions of MSXML 3 and 4 on the computers. This "upgrade" was designed for IE6 when it first came out. We are now incountering problems where people can't log out with IE7. It's THAT bad. The situation already brought me towards a temp fix with an ActiveX control. I just want something to hold until I can put out something better. Now, here is my plan. The interface on the newer version is not bad. The main issue is the pop-up windows. The windows were meant for multi-tasking, and I will tell you right now, most realtors dont even bother multi-tasking. What I was thinking is stealing the design so we wont have to reteach the site (yes, there is a class people take to learn how-to operate this POS of a site), but rework the frontend to be multi-browser compatible and to function in one window. I was able to find a debug menu and the site functions off of XML queries. What I was thinking is just reusing the XML and feeding it into PHP. I am fairly new with PHP and have no clue with AJAX, so any help is needed. I was mainly asking for this quick fix to the problems because this site is actually quite bulky. It has a lot of features and will take a while to implement them all. Once again, any help would be welcomed.

What you guys are telling me is what I tell them. Once again, I have no choice but to use this software. The company is in a contract with the designers of the site. I have no access to the source code and will never. I have been trying to hack my way through the site, so I can build my own front end that fixes these issues. Since I am on tech support, I would love to have more time writing this then to be answering phone calls about setting up Norton right. Also, you guys sound like you are supporting Norton, the bloatware king. :roll: This is my current situation, and I can not just go rewrite the source to my liking. This tech support job is hell on Earth. I am just glad I am an intern.

Hey guys. I am new here. Before I start my rant, let me first say that I really enjoy the Hak5 episodes. I definitely like the USB Switchblade. :D Anyway, on to the point. I am currently interning at a multiple listing company. We provide a place to list houses online for real-estate agents. Well, right now, we are currently running into some major issues. Our websites are extremely dated and are getting torn up by the many security programs out there. The main threat is Norton Internet Security. NIS, as many people like to call it, decides to block the main buttons on the website, and also reject the pop-ups on another. Not only does Norton block the pop-ups, but also does not warn about doing so. The best thing that we can do right now is tell them to temporarily disable Norton, empty their temp internet files (yes, the site requires IE. :( ) and log back in. For some reason, Norton likes to lock the temp internet files, so if you try and clear them while NIS is on, it won't do anything. We have tried configuring Norton to work with our site, allow the pop-ups and "ads" that they say we have. Still, we get callbacks with people already configured for it, and Norton still blocking it. Is there anyway to write an active-x component that sits on IE and allows the traffic from our site and totally skips Norton and others? I know the site needs to change, but I have no decision in updating/upgrading it, so I am stuck on the phones repeating myself. Anything would be helpful. Thank you.