How did you acquire your Synet Windy31. I don't want to order it via the internet through their website because (a) they don't respond to emails I've sent them so how do I know they are actually a live business and will honour the order or the warrenty; and (B) they charge $30 shipping to Canada. Is there any retail store where this device can be purchased?? if not in Canada how about in the U.S.?