wirehack7 Posted November 16, 2014 Share Posted November 16, 2014 I dont know where anywhere else I can ask, so I ask here with the hope some hak5 official will answer. I sent a question to the hak5 shop via its offcial mail, this is about a week ago, I got still no answer. Also I ordered the Pineapple, which is on "clearence delay" by the costums of my country (Germany) now. I thought this is not the first time Hak5 sends goods to my country, so there should be enough information included to the goods that it is not "on delay". Also I wonder how long it takes that Hak5 answers the costums when they are already take long time to answer simple questions by their official shop mail. I am just wondering and I am welcome to any productive suggestions or answers. Specially by Hak5 which won't answer my mails. Quote Link to comment Share on other sites More sharing options...
Broti Posted November 16, 2014 Share Posted November 16, 2014 My last order's customs clearance took 5 working days (+ weekend) . How many days have passed since it arrived at customs? Quote Link to comment Share on other sites More sharing options...
Sebkinne Posted November 16, 2014 Share Posted November 16, 2014 We cannot speed up customs unless they contact us. If they have, we will have responded very quickly. Regarding any email you have previously sent, if it is a support request, email support@hak5.org. If you emailed shop@hak5.org, please forward it to myself (seb@hak5.org). Best regards, Sebkinne Quote Link to comment Share on other sites More sharing options...
wirehack7 Posted November 16, 2014 Author Share Posted November 16, 2014 My last order's customs clearance took 5 working days (+ weekend) . How many days have passed since it arrived at customs? I ordered with the DHL Worldwide Express option, DHL says there is "standard tax" included, but I cannot find any information what "standard tax" is. Did you have to pay extra tax for your goods? We cannot speed up customs unless they contact us. If they have, we will have responded very quickly. Regarding any email you have previously sent, if it is a support request, email support@hak5.org. If you emailed shop@hak5.org, please forward it to myself (seb@hak5.org). Best regards, Sebkinne Thanks for your reply. It was a question of the stock status of the WiFi Pineapple Mark V Tactical Bundle 6800 mAh. But I already ordered it now, waiting for the customs service :) I hope they will contact you in time for a quick process. I really wonder what is the problem with the order this time. Thanks for your assistance. Don't understand me wrong, I am just a bit worried. Quote Link to comment Share on other sites More sharing options...
Sebkinne Posted November 16, 2014 Share Posted November 16, 2014 Totally understandable, I am very impatient when it comes to getting packages shipped to myself. I know from personal experience that our dear German customs may take a while, they are notorious for doing more detailed checks for packages coming from the US. Quote Link to comment Share on other sites More sharing options...
wirehack7 Posted November 17, 2014 Author Share Posted November 17, 2014 Totally understandable, I am very impatient when it comes to getting packages shipped to myself. I know from personal experience that our dear German customs may take a while, they are notorious for doing more detailed checks for packages coming from the US. May I mail you for a status update etc? Like if customs or DHL already contacted you etc.I receive nothing here, despite the DHL status page of the packet. Quote Link to comment Share on other sites More sharing options...
Sebkinne Posted November 17, 2014 Share Posted November 17, 2014 May I mail you for a status update etc? Like if customs or DHL already contacted you etc.I receive nothing here, despite the DHL status page of the packet. I can make sure your email is seen and followed up on. Best regards, Sebkinne Quote Link to comment Share on other sites More sharing options...
wirehack7 Posted November 18, 2014 Author Share Posted November 18, 2014 I can make sure your email is seen and followed up on. Best regards, Sebkinne Okay, I contacted you and waiting for response now. Quote Link to comment Share on other sites More sharing options...
SNAPster Posted August 21, 2015 Share Posted August 21, 2015 Hi!We have some issues with simularity's from the quote below... I dont know where anywhere else I can ask, so I ask here with the hope some hak5 official will answer. I sent a question to the hak5 shop via its offcial mail, this is about a week ago, I got still no answer. We haven't got any answer for the email we sent about 5 days ago... =/Anyways, as my email says, your shop stops us from ordering..."There are no shipping methods available for your cart or destination."But you page say that you DO ship to Sweden...???We need these products to raise awareness for "man in the middle attacks" etc.So, now what? PLEASE HELP us!!!Best regards and greetings from Sweden. Quote Link to comment Share on other sites More sharing options...
Rkiver Posted August 22, 2015 Share Posted August 22, 2015 Hi! We have some issues with simularity's from the quote below... We haven't got any answer for the email we sent about 5 days ago... =/ Anyways, as my email says, your shop stops us from ordering... "There are no shipping methods available for your cart or destination." But you page say that you DO ship to Sweden...??? We need these products to raise awareness for "man in the middle attacks" etc. So, now what? PLEASE HELP us!!! Best regards and greetings from Sweden. Email shop@hak5.org and wait. Sara runs the shop herself, and when they are really busy, as they normally are after Defcon, there can be a bit of a wait. Please just be patient and they will get to you. Also, you can order from within Europe for certain things, I run the European Hakstore via the link in my signature and if I can help with anything just email sales@edutechireland.com or ask on here. Quote Link to comment Share on other sites More sharing options...
SNAPster Posted August 22, 2015 Share Posted August 22, 2015 Thank you for the response and information! Now, instead I tried to send the email to shop@hak5.org instead of support@hak5.org as before.If they don't reply I'll give your shop a try for a few of the things we need.But since you don't have everything we'd like to order in stock we'll wait a little while for them to get a chance first.Our order is worth +$600... (And the $ is cheaper then €...) Btw.How come your website doesn't "popup" among best matches when searching for "wifi pineapple for sale"?I did find 1 post on ebay selling a unit without battery for $70 and he didn't ship outside USA or Canada.That's the closest I could find... Quote Link to comment Share on other sites More sharing options...
Rkiver Posted August 22, 2015 Share Posted August 22, 2015 I'll have to see what I can do to improve it showing up in Google results. :) And completely understandable buying from where you can get it cheaper and with everything you need. :) Quote Link to comment Share on other sites More sharing options...
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